Training Quality and Compliance Manager

RailPros•Jacksonville, FL

36d•Hybrid

About The Position

The Training Quality and Compliance Manager ensures the accuracy, integrity, and regulatory compliance of training records, instructor qualifications, and training content. The role supports regulatory alignment, audit readiness, and field training quality assurance while bridging internal training excellence with field-based compliance needs. In addition to internal compliance responsibilities, this role serves a critical client-facing function; supporting external compliance services and revenue-generating opportunities through conducting client audits, delivering consulting services, and collaborating with customers to develop and maintain compliant programs. By driving both internal excellence and external engagement, this role positions RailPros as a trusted partner and contributes directly to the growth of the company's compliance services portfolio.

Requirements

Thorough understanding of Federal Railroad Administration (FRA) and Federal Transit Administration (FTA) training and safety-related regulations, including 49 CFR Parts 200-299, Part 243 (Training). FTA 49 CFR Parts 670-674 requirements
Strong familiarity with Code of Federal Regulations (CFRs), particularly as applied to training compliance, rule implementation, and workforce qualification
In-depth knowledge of key railroad operating rulebooks such as GCOR, NORAC, or other carrier-specific rules
Demonstrated experience conducting field and/or internal audits for regulatory compliance and safety performance
Proven ability to deliver compliance consulting and safety performance services in a client-facing environment
Excellent organizational, communication/presentation, technical writing and client engagement skills, with the ability to translate complex regulatory requirements into actionable client solutions
Ability to interpret and apply Safety Management Systems (SMS) principles and Risk Reduction Program frameworks in the context of training
Proficient with Microsoft 365, Adobe tools, Learning Management Systems (LMS) and training recordkeeping systems for compliance tracking and reporting
Ability to work independently while contributing to cross-functional teams
Comfortable working in office, classroom and field environments, including jobsite visits and shadowing safety-critical roles
Bachelor's degree in: Education, Transportation, Safety, Regulatory Compliance, Organizational Development, or a related field; or equivalent combination of education and industry experience
3-5 years of railroad industry experience in one or more of the following areas: Train, Engine and Yard Operations (TE&Y), Maintenance of Way (MOW), Maintenance of Equipment (MOE), or other Safety-Related Railroad Employee classifications
Demonstrated experience in regulatory compliance, workforce qualification programs, or training program development in a railroad or transit environment
Experience interpreting and applying FRA and/or FTA regulatory requirements in operational settings
Proven ability to deliver compliance consulting services in a client-facing environment
Experience delivering or supporting external client compliance programs, audits, or consulting services in the railroad or transportation industry
Experience managing client expectations, project timelines, and deliverables

Nice To Haves

Bachelor's or advanced degree in Railroad Operations, Transportation Safety, Adult Education, or a related technical field; or equivalent combination of education and industry experience
10+ years of railroad industry experience in one or more of the following areas: Train, Engine and Yard Operations (TE&Y), Maintenance of Way (MOW), Maintenance of Equipment (MOE), or other Safety-Related Railroad Employee classifications
Experience supporting or leading FRA 243 or FTA 670-674 compliance efforts, including training plans, designation tables, and program submissions
Familiarity with FTA State Safety Oversight (SSO) Program requirements and training documentation expectations
Demonstrated track record of developing new or expanded client service opportunities in compliance, safety, or training
Certification in Regulatory Compliance, Safety, or Quality Assurance preferred
Business acumen and understanding of how compliance services contribute to revenue growth is highly desirable and considered a strong asset
Ability to pass background checks and comply with client site requirements
Prior qualification and licensure as a Locomotive Engineer, Conductor, or Maintenance of Way (MOW) machine operator under a Class I, II, or III railroad is highly desirable and considered a strong asset
Prior certification or training in Roadway Worker Protection (RWP), On-Track Safety, or Track Safety Standards (TSS) is beneficial

Responsibilities

Assist in the oversight of the Training and Media Services training compliance documentation, including Designated Instructor and 49 CFR Part 243 records
Monitor federal, state, and local regulatory updates; communicate relevant changes to the training team
Conduct audits and evaluations of training content and delivery to ensure compliance and quality standards are met
Review and align training materials with current CFRs and industry regulations
Respond to and track client requests for training records and compliance documentation
Support the development, revision, and enforcement of standard operating procedures (SOPs)
Conduct field audits, safety observations, and instructor evaluations as needed
Maintain accurate training logs, testing records, and LMS data in accordance with regulatory requirements
Coordinate with internal departments (Instructional Design, Media Services, Sales and Delivery, Compliance) to ensure training content and execution meet external client and internal standards
Serve as a point of contact for record retrieval, onboarding support, instructor compliance records and documentation
Collaborate with Sales and Growth teams to identify, scope, and deliver client-facing compliance services
Conduct compliance audits, training program reviews, and regulatory readiness assessments for external clients
Prepare professional client reports and recommendations that support compliance improvement and risk reduction
Act as a subject matter expert in client meetings, proposals, and presentations related to training and compliance services
Act as a trusted advocate and steward of client relationships, ensuring compliance objectives are met while supporting long-term partnership success
Represent RailPros in client interactions, conferences, and industry events to promote compliance service offerings
Other duties as assigned or required to meet business needs

Benefits

Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee-to-family coverage.
Life & Disability Insurance: Employer-paid with additional voluntary options available.
Retirement Savings: 401(k) plan with employer match.
Paid Time Off (PTO): Generous Paid Time Off
Wellness Programs: Access to various wellness initiatives and resources.
Discount Programs: Exclusive discounts on products and services.
Company Merchandise Allowance: Company-funded allowance for our online store.
Health Savings Accounts (HSA): With employer match.
Health Reimbursement Arrangement (HRA): Employer-funded.
Flexible Spending Accounts (FSA): For dependent care expenses.
Employee Assistance Programs (EAP): Support for personal and professional challenges.
Professional Development: Opportunities for training and career growth.
Work-Life Balance: Initiatives designed to support a balanced and fulfilling work life.