Training & Performance Manager
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About The Position
Gables Residential has an exciting opportunity to join our team leading Training and Performance for our operational teams primarily focused on the East coast. If you have a passion for creating and delivering exceptional training experiences to multifamily operations team members this could be your next great opportunity! Training & Development Design, implement, and maintain comprehensive and ongoing training programs that support the onsite staff’s continuous growth and development. Conduct in-person (and virtual) training sessions on leasing techniques, customer service, fair housing, compliance, systems, operational best practices, and other topics as needed in all core markets within the training portfolio. Create or convert training plans into highly engaging and effective training experiences. Collaborate directly with operations leadership to identify training needs based on sales performance trends, customer experience, property audits, industry standards, and other relevant performance metrics. Rapidly develop training materials, including manuals, e-learning modules, job aids, and micro-learning to support company needs. Evaluate training effectiveness and associate behavior change through feedback, assessments, and operational key performance indicators. Performance Management Monitor and analyze key property performance metrics, including occupancy, sales performance, resident satisfaction, and revenue generation. Partner with Regional Managers and Operations VP’s to identify opportunities for performance improvement, develop action plans, and follow-up strategies to ensure effectiveness. Monitor and analyze performance data and metrics from dashboards and reports to create and enact improvement plans where necessary and recognize exceptional performance. Using performance data and metrics, conduct property visits to assess operational performance and provide coaching and guidance to enhance it. Support the rollout of initiatives and create post-deployment communication plans to ensure successful implementation and that ongoing training is aligned with needs.
