Training Operations Specialist

ConstructConnect • Cincinnati, OH

3d • Hybrid

About The Position

This position sits within our Training & Presales division, which is responsible for external client training, advanced sales/product demonstrations, internal product training, and ongoing support/partnerships with internal stakeholders. The Opportunity The Operations Specialist serves as a key support role within the Training & Presales team, helping to coordinate the day-to-day logistics that keep the Training Team running smoothly. While this position does not deliver training directly , it plays an important role in supporting both client-facing and internal training programs. By managing scheduling, handling administrative tasks, and assisting with team operations, the Operations Specialist contributes to positive experience for clients and internal stakeholders alike.

Requirements

• 1-3 years in a customer service, administrative, or coordination role.
• Comfort using basic business tools like Microsoft Outlook, Word, Excel, Zoom, Splashtop, etc.
• Clear and professional communication skills
• A collaborative, team-first attitude with the ability to work effectively and respectfully with colleagues across departments, all levels of internal staff, and external clients or vendors
• Ability to multi-task in a fast-paced environment
• Good time management and attention to detail
• Sound business ethics, including the protection of proprietary and confidential information

Nice To Haves

• Familiarity with team scheduling systems and company CRM tools is a plus

Responsibilities

• Schedule virtual customer training
• Maintain the Training Team calendar as it relates to client training sessions
• Organize registration and support for live classroom training and the management of catering orders.
• Provide general administrative support to the Training Team, where “delight the customer” refers to an internal service approach.
• Work closely with Leadership to ensure efficient operational support of the Training Team

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees