Training Operations Manager - PSC

Johnson & Johnson • Pittsburgh, PA

384d • Remote

About The Position

The Training Operations Manager at Johnson & Johnson plays a critical role in overseeing a high-performing training program within the Patient Service Center (PSC). This position is responsible for ensuring compliance with operating procedures, creating and overseeing training initiatives, executing internal audits, and evaluating the effectiveness of training programs. The role involves collaboration with various stakeholders to enhance training quality and performance outcomes, while also managing a team of training specialists.

Requirements

• Bachelor's Degree and/or equivalent work experience.
• 4+ years' experience in a healthcare management setting.
• Prior experience in pharmacy, HUB service provider, or the healthcare industry related to training initiatives.
• Experience in creating and delivering training materials.
• Strong attention to detail.
• High level of independent judgment, initiative, and time management skills.
• Effective communication skills, both verbal and written.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Proficient in Microsoft Office (Word, PowerPoint, Excel).
• Experience with public speaking and providing presentations.

Nice To Haves

• Experience documenting standard operating procedures and program requirements.
• Ability to resolve simple and/or complex analytical problems.
• Ability to present statistical and technical data clearly.
• Ability to train and onboard team members through new processes or projects.
• Understanding of adult learning strategies.

Responsibilities

• Oversee training teams to set program expectations related to delivering excellent customer service.
• Monitor compliance within the program BRDs, Work Instructions, Call Guides, completion time, and ensure adherence to training expectations.
• Oversee the creation of new work instructions, job aids or other materials for program operations.
• Review, analyze, and follow-up on team processes to ensure compliance with program BRDs and Work Instructions, making recommendations for efficiency.
• Assist in the development and delivery of onboarding, training, initial certification, and maintaining records of annual trainings and recertification.
• Collaborate with external departments to support quality and training program needs.
• Provide timely coaching and assess future training needs to meet established metrics.
• Identify and monitor trends from call monitoring and recommend training initiatives as necessary.
• Meet with internal and external audiences to identify and problem-solve training issues.
• Independently manage and prioritize multiple project work streams to meet deadlines.
• Lead and participate in additional Training, Leadership Development, or Special projects as needed.
• Support initiatives of internal and external groups as a program operations expert for enhanced training programs.
• Provide guidance and mentorship to ensure quality standards are met.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree