Training Operations Lead
About The Position
LMI is seeking a Training Operations Lead to support enterprise supplemental training and adoption services for the VA deployment of Genesys Cloud CX across 65+ contact centers. The training operations lead is responsible for day-to-day execution of enterprise training operations, maintaining the Integrated Master Training Schedule, aligning delivery with deployment waves, and ensuring schedule integrity during overlapping migrations. This position is ideal for a proactive, detail-oriented professional who enjoys working in a fast-paced environment with multiple stakeholders. Remote work is acceptable with flexibility to go into the office based on client’s request. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors—helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.
Requirements
- 10+ years supporting federal IT or enterprise training programs.
- 5+ years managing scheduling or multi-workstream coordination.
- Bachelor’s degree required.
- Self-motivated, reliable, and dependable with excellent interpersonal and communication skills.
Nice To Haves
- Experience supporting VA modernization initiatives.
- Knowledge and experience with government large-scale transformation efforts.
- Experience with Cloud-based CC technologies (e.g., Genesys, Avaya, NICE).
Responsibilities
- Maintain the Integrated Master Training Schedule aligned to deployment waves.
- Coordinate training readiness with VA stakeholders and system integrators.
- Oversee trainer assignments and resource allocation.
- Track training completion and adoption metrics.
- Produce weekly and monthly status reports.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
