Training Officer 1 - Hybrid Knoxville, TN

Novalink Solutions LLC • Knoxville, TN

1d • Hybrid

About The Position

Contracted Training Officer Position Summary: The Tennessee Department of Children’s Services (DCS) is seeking qualified and passionate individuals for the role of Training Officer. This position is responsible for delivering comprehensive Pre-Service and Specialty training to newly hired DCS staff. The ideal candidate will have direct child welfare field experience and a strong background in training delivery, with a commitment to trauma-informed care and the DCS Practice Model.

Requirements

• One (1) year of direct child welfare field experience (e.g., case management, investigations, foster care, juvenile justice)
• One (1) year of experience in training delivery, adult education, or staff development
• Proficiency in Microsoft Teams and other virtual training tools
• Strong communication, facilitation, and organizational skills
• Ability to work independently and collaboratively in a fast-paced, evolving training environment
• Bachelor's Degree
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Word

Nice To Haves

• Experience delivering training in a government or human services setting
• Certification or coursework in trauma-informed care, motivational interviewing, or adult learning principles

Responsibilities

• Deliver Pre-Service Training to new DCS employees, covering:
• Fundamentals of Child Welfare
• Program-specific content based on assigned service areas (e.g., CPS, Foster Care, Juvenile Justice)
• Trauma-informed case management practices
• The DCS Practice Model and Practice Wheel (Engagement, Teaming, Assessment, Planning, Implementation, Tracking, and Adjusting)
• Self-care strategies and Motivational Interviewing techniques
• Facilitate Mentor Certification Programs
• Proctor Pre-Service Assessments and support evaluation processes
• Participate in Case Panel Presentations
• Participate in Simulation Lab activities (depending on location)
• Provide web-based technical assistance and support for virtual training delivery
• Utilize Microsoft Teams and other digital platforms to conduct and support training sessions
• Collaborate with training team members and program leadership to ensure consistency and quality in training content and delivery
• Travel –some travel will be required, under 75 miles each way. No overnight travel required.

What This Job Offers

• Number of Employees: 11-50 employees