Training Manager

Durango Casino & Resort • Las Vegas, NV

7h

About The Position

Position Summary: The Training Manager works directly with the Corporate VP of Training to ensure that Guest Service, Leadership Development and all Training needs of the organization are met. The Training Manager will additionally support all property training initiatives, HR and Communication at their respective assigned property. Perform responsibilities in accordance with all Company standards, policies, and procedures. Essential Functions: Responsible for practicing, supporting, and promoting Station Casinos’ Company-wide culture and demonstrating Station Casinos’ Service Standards at all times. Coordinates the implementation of corporate training initiatives/activities as well as their assigned property training initiatives/activities. Formulates and coordinates training schedules. This includes marketing of training initiatives and generating excitement and interest in the curriculum. Analyzes & assesses property training needs to recommend new training courses/programs or modify and improve existing programs. Confers with management, 4. Assists in the design and development of new training courses based upon company/property needs utilizing the most effective methods of delivery such as classroom training, on-the-job training, meetings, conferences, and workshops. Organizes training books, manuals, multimedia visual aids, and other educational materials. Inputs data entry into training database and prepares reports of training attendance. Prepares training packets and materials. Orders and maintains the inventory of supplies. Assists with the development of all in-house training material as approved by the VP of Training. Review and recommend new training methods and curriculum in order to keep training curriculum and program progressive, innovative and cost effective. Supports the property HR function, including roll out of HR initiatives, recognition and communication. Supports property meetings, events, functions and activities as determined by the General Manager.

Requirements

• Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
• Ability to facilitate leadership, guest service and all training curriculum.
• Knowledge of principles, practices and techniques of adult learning.
• Ability to apply instructional design techniques to design and develop leadership, guest service and all training curriculum.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to operate computer software programs such as Microsoft Word, PowerPoint, Publisher, Excel, etc.
• Ability to exercise effective organizational and time management skills.
• Skill in dealing successfully with a variety of individuals from various socio-economic, ethnic and cultural backgrounds
• Ability to build relationships with Leaders and Team Members to gain trust and foster communication.
• Ability to perform tasks independently without day-to-day supervision.
• Skill in using tact, discretion and prudence in dealing with difficult situations.
• Skill in using initiative and independent judgment within established procedural guidelines.
• Available to work all shifts in order to offer training during various work hours to accommodate operations.

Responsibilities

• Coordinates the implementation of corporate training initiatives/activities as well as their assigned property training initiatives/activities.
• Formulates and coordinates training schedules.
• Analyzes & assesses property training needs to recommend new training courses/programs or modify and improve existing programs.
• Assists in the design and development of new training courses based upon company/property needs utilizing the most effective methods of delivery such as classroom training, on-the-job training, meetings, conferences, and workshops.
• Organizes training books, manuals, multimedia visual aids, and other educational materials.
• Inputs data entry into training database and prepares reports of training attendance.
• Prepares training packets and materials.
• Orders and maintains the inventory of supplies.
• Assists with the development of all in-house training material as approved by the VP of Training.
• Review and recommend new training methods and curriculum in order to keep training curriculum and program progressive, innovative and cost effective.
• Supports the property HR function, including roll out of HR initiatives, recognition and communication.
• Supports property meetings, events, functions and activities as determined by the General Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed