Training Manager – Technical Training (Immediate Opening)

IDEA Public Schools•Weslaco, TX

6d•Hybrid

About The Position

To effectively develop IDEA’s Team & Family, this team member designs, delivers, and monitors the impact of technical training programs supporting adoption of enterprise applications. This role combines technical proficiency with instructional design to ensure end users and system administrators experience high-quality learning and successfully utilize software applications in their day-to-day work. This role collaborates closely with Information, Human Resources, Business Office, and department leaders to assess training needs and deliver effective learning solutions across the organization.

Requirements

Bachelor’s degree required, equivalent experience accepted in lieu of degree.
5+ years’ experience managing cross-functional projects and teams in a large, mission-driven organization.
2–5 years of experience designing and delivering training programs.
Proven track record of designing engaging training content for software applications.
Experience with Workday and ServiceNow
Experience using a Learning Management System
Project management certification
Skill in managing others directly and in motivating and influencing others at all levels of the organization who are outside your direct line of supervision.
Skill in critical thinking and problem-solving
Skill in organization, prioritization, follow through, and attention to detail.
Skill in effective and interpersonal communication, both verbal and written, with ability to clearly explain and invest others in recruitment plans and goals.
Skill in building strong relationships and mutually beneficial business partnerships across multiple teams through trust, empathy, and credibility.
Ability to manage and monitor multiple projects at once, often under pressure with competing priorities and tight turnarounds while maintaining composure, ensuring quality, and achieving results.
Ability to demonstrate sound judgment and excellent decision-making.
Ability to manage adults to achieve results through influence rather than named managerial responsibility.
Ability to achieve quantifiable results through commitment, personal responsibility, and accountability.
Ability to provide, receive, and implement feedback that continually improves performance and results.
Ability to use Microsoft applications including Word, Excel, PowerPoint, Planner, mail merge, Power Automate

Responsibilities

Collaborate with implementation teams and functional analysts to design training programs that address strategic needs, define measurable learning outcomes, and incorporate feedback loops for continuous improvement.
Design—and support other instructional designers to design—technical training materials such as user guides, asynchronous modules, and interactive workshops.
Conduct live virtual and in-person sessions for employees, managers, and system administrators.
Coordinate communication, registration, and attendance logistics in partnership with national and regional training partners.
Evaluate training effectiveness through feedback, assessments, and performance metrics.
Oversee all training efforts for Information team projects, continuously improving programs based on learner outcomes, project, and organizational goals.