Training Manager (Call Center)

Life Protect 24 7 Inc • Norfolk, VA

1d • $52,000 - $52,000 • Onsite

About The Position

Life Protect 24/7 is an inbound sales call center searching for an exceptionally talented and motivated leader who develops and trains new employees to be leaders in sales. If this sounds like you, you are a great candidate for our Full Time Inbound Call Center Trainer position. As a trainer you will lead a weekly class of 8-15 new employees to ensure they are ready to receive calls from diverse customers that have expressed interest in our product and service – a medical and security alert system that goes wherever you do. A service that helps rescue over 5,000 individuals every month. The successful candidate will relay company standards, metrics, policys, goals, quality standards, and processes, and procedures to our team through servant leadership. Sales is the heartbeat of our culture – enthusiastic representatives of our company and advocates for our clients. Our upbeat work culture promotes development and individual training, games, incentives, and opportunities for advancement to help develop and solidify necessary sales skills. The successful candidate will effectively educate and support sales representatives through their sales experience.

Requirements

• Must be at least 18 years of age
• High school diploma or equivalent
• 2 years of experience training new employees in a call center environment
• Experience in monitoring call quality, call queue, and coaching sales
• Strong communication skills (verbal, written, and interpersonal)
• A customer focused approach with adaptability to new situations
• Ability to multitask, prioritize and manage time
• Ability to motivate and engage a sales employees

Benefits

• Competitive Pay
• Weekly Pay
• Paid Training
• Paid Time Off
• Medical, Dental, Vision, AD&D, and Life Insurance
• HSA Options
• 401k with Company Match
• Employee Development Program
• Employee Product Discount
• Beautiful Call Center Work Space
• Convenient access to walking trails and Norfolk Premium Outlets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees