Training & Learning Manager

COASTAL1 CREDIT UNION•Pawtucket, RI

19d

About The Position

We are seeking an experienced and dynamic Training Manager to join Coastal1 Credit Union! This role is pivotal in designing, delivering, and optimizing learning programs that drive performance and growth. The ideal candidate will possess a strong background in blended curriculum development, job-specific training, coaching skill development, and leadership programs, with a proven track record in supporting learning initiatives within the banking or financial services sector. Founded in 1928 and based in Pawtucket, Coastal1 Credit Union is a growing, member-focused organization serving over 130,000 members. Today, Coastal1 has 19 branches throughout RI and MA, including Bristol, Cranston (2), Cumberland, East Greenwich, East Providence (2), Johnston, North Kingstown, North Providence, Pawtucket (3), Providence, Smithfield, Wakefield, Warwick (2), and North Attleboro, along with a loan production office in Foxboro, MA. We are committed to helping members achieve their financial goals. Coastal1 Credit Union is committed to providing the best in products, services, rates and changes in technology for our members convenience and security providing "The smarter way to bank." We are focused on simply being the best overall community financial institution in the markets we serve. Coastal1 offers competitive pay and great benefits including medical, dental and vision for you and your dependents. In addition, we offer paid time off to promote work/life balance, on-site fitness center, 401(k) with a company match, employee homebuyer assistance, plus much more!

Requirements

Bachelor’s degree in Education, Business, Human Resources, or a related field; advanced degree or certifications such as CPLP (Certified Professional in Learning & Performance), SHRM-CP, and ATD Master Trainer preferred.
5-7 years of experience in training management, ideally within retail banking or financial services.
Demonstrated expertise in instructional design and implementation of blended learning curriculum.
Proven success in delivering job-specific training, particularly in technical proficiency, sales processes, service processes, and operational excellence.
Strong coaching and leadership abilities, with experience in developing others.
Excellent communication, presentation, and facilitation skills.
Ability to analyze learning needs, assess program effectiveness, and apply data-driven improvements.
Deep understanding of regulatory requirements and compliance in the banking sector.
Experience with e-learning platforms and learning management systems (LMS).
Ability to thrive in a fast-paced, change-oriented environment.
Strong project management and organizational skills.
Collaborative mindset and ability to influence across teams.

Nice To Haves

Bi-lingual helpful.

Responsibilities

Training Delivery: Facilitate training focused on technical proficiency, sales processes, service excellence, operational standards.
Curriculum Design: Design, develop and implement innovative blended learning solutions tailored to new-to-role employees, ensuring that content is engaging, relevant, and aligned with business objectives.
Coaching & Development: Provide ongoing coaching skills and leadership development to team leads, supervisors, and managers to fostering a culture of continuous learning and professional growth.
Needs Assessment: Collaborate with stakeholders to identify learning needs and performance gaps, recommending targeted interventions to support business goals.
Program Evaluation: Monitor and evaluate the effectiveness of training programs, utilizing feedback and performance data to drive improvements.
Stakeholder Engagement: Work closely with senior leaders, HR, and subject matter experts to ensure alignment of training initiatives with organizational priorities.
Compliance & Best Practices: Ensure all training content adheres to regulatory requirements and reflects industry best practices in banking, sales and service.
Administrative Oversight of Education Programs: Provide oversight to community financial education programs, tuition reimbursement, third-party training, and employee participation in conferences and seminars, ensuring compliance with policies and accurate recordkeeping.
Perform other job duties as assigned, which may include assisting branches during staff shortages.