Chick-fil-A Training Leader

Chick-fil-A•Saginaw, TX

30d

About The Position

The Training Leader position at Chick-fil-A Avondale Haslet is designed to give individuals the opportunity to build off of previously learned leadership skills and fine-tune them. Alternatively, It also supports someone coming in with little to no restaurant experience as our training process is designed to support both candidate types. We will start you out being trained in every area of the restaurant until you are proficient (basic team member skills). This means all team member positions in the restaurant. Participants are then required to work at least 60-days to prove themselves in our restaurant fundamentals before we formally move forward with their leadership training. During this time you will have a self-paced study packet to complete that will help you pass our leadership development test. If you complete team member training and pass our written & verbal development tests, you will then begin a development process in key Chick-fil-A business concepts. This process will prepare you for the leadership position. Typically this development takes about 6-months. During this development time you will function as a shift leader (leading shifts and coaching/mentoring team members operationally) as you hone the skills listed below: Operations: Learning to lead a team in execution of our core values (fast, friendly, and accurate service), and our mission statement (to refresh and care for all day every day). Training/Coaching: Learning to develop and train team members efficiently, and coaching teams to maximize productivity and team member engagement. Training and coaching new Team Members Watching training videos weekly to stay up to date on procedures Monitoring and managing training checklists for new Team Members (progress accountability). Confirming that our buddy trainers are following through on their training assignment. Conducting 30 and 90 day performance reviews with new Team Members alongside a manager/director Assigning and managing virtual training content to new Team Members Creating new training content and video courses for new Team Members Conduct recurring training sessions with current Team Members before open or after close and Sundays, early mornings, or during evening shifts Truck ordering & Inventory: Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc. Food Safety, completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed. ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment. Hospitality & Guest Experience: This includes leading giveaways, and talking with care to guests. Drive-thru Efficiency: Correct execution of the outside drive-thru play. Change Ordering & Cash Management: Auditing InForm reports as well as monitoring cash risk and change fund on hand. Facilities & Equipment: Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule. Scheduling/Labor Management/People: How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews. Catering operations: Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc.. Information Tech (IT): Swap-out, repair & maintenance. Core Leadership Values: Learn and execute our core leadership values: Solve Problems Take on Additional Responsibility Own Your Development Bring Others Along This role is designed for someone who is strong in organization and values following a process and coaching others to do so. Ability to give feedback and hold accountability is a requirement. The training requirements highlighted above are the main area of focus for this role. The business (Chick-fil-A Avondale Haslet) reserves the right to count job experience as a part of training/tenure requirements for each leadership position. This is assessed on a case-by-case basis.

Requirements

Adaptable and dependable
Service-oriented mindset
Coachable attitude
Attention to detail
Flexible to work different areas of the business
Ability to work a changing schedule (evenings and mornings)
Available to work weekends
Ability to give feedback and hold accountability is a requirement.

Nice To Haves

Previous leadership experience preferred
Associate's or Bachelor's Degree a plus

Responsibilities

Training and coaching new Team Members
Watching training videos weekly to stay up to date on procedures
Monitoring and managing training checklists for new Team Members (progress accountability). Confirming that our buddy trainers are following through on their training assignment.
Conducting 30 and 90 day performance reviews with new Team Members alongside a manager/director
Assigning and managing virtual training content to new Team Members
Creating new training content and video courses for new Team Members
Conduct recurring training sessions with current Team Members before open or after close and Sundays, early mornings, or during evening shifts
Organization of stock, efficiency of truck unloading, management of InForm truck order guides, etc.
Completing Food Safety weekly audit as well as ensuring the SAFE Daily Critical are being completed.
ERQA- Electronic Restaurant Quality Assessment. This is a daily audit that checks on the quality of food and general restaurant cleanliness/functionality/and environment.
Leading giveaways, and talking with care to guests.
Correct execution of the outside drive-thru play.
Auditing InForm reports as well as monitoring cash risk and change fund on hand.
Deep clean checklists on Jolt (our operations platform). As well as auditing the repair and working function of all equipment AND smallwares in the location. Managing maintenance calendar schedule.
How to use the Hotschedules software as well as complete a schedule in a timely manner. Sit in on interviews.
Correct execution of catering requirements, including CMT software proficiency, POS, and phone etiquette, lead times, etc..
Swap-out, repair & maintenance.
Solve Problems
Take on Additional Responsibility
Own Your Development
Bring Others Along