Training Lead - F&B

Horseshoe Bay Resort-posted 25 days ago
Full-time • Manager
Horseshoe Bay, TX
Accommodation
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

The Training Lead - Food & Beverage is responsible for the design, coordination, and execution of all Food & Beverage training initiatives across Horseshoe Bay Resort's dining outlets, bars, banquets, and club operations. This role ensures that every associate is prepared to deliver Genuine Texas Hospitality and Forbes-level luxury service through consistent, engaging, and measurable training experiences. The Training Lead acts as the bridge between the resort's Training Department and F&B operations-implementing classroom and on-the-job programs, maintaining certifications, supporting leadership development, and ensuring service excellence across all guest touchpoints.

  • Training Implementation & Delivery
  • Conduct classroom and on-the-job training for all Food & Beverage associates across outlets (restaurants, bars, banquets, and clubhouse operations).
  • Implement and update training materials, SOPs, quizzes, and certification tests aligned with resort standards and Forbes/Preferred criteria.
  • Facilitate orientation sessions and ongoing learning experiences that reflect Horseshoe Bay Resort's service philosophy, "Genuine Texas Hospitality."
  • Cross-train associates across multiple roles (server, bartender, steward, banquet, host, etc.) to ensure operational flexibility and service consistency.
  • Deliver monthly safety and compliance training (food safety, alcohol service, hazard awareness).
  • Program Coordination & Administration
  • Manage the F&B Training Calendar, including monthly safety sessions, certification renewals, vendor training, and cross-training schedules.
  • Maintain training records, attendance logs, and certification tracking for all F&B employees.
  • Coordinate with HR and department leaders to ensure all required training is completed and documented.
  • Assist in preparing for audits by ensuring all training and service certifications are current.
  • Leadership Development & Emerging Leaders
  • Identify high-potential associates and support their development through "Emerging Leader" and "MIT" programs.
  • Coach supervisors and managers in effective training techniques, feedback, and accountability methods.
  • Facilitate round-ups, pre-shift energizers, and leadership sessions that reinforce service culture and team motivation.
  • Service & Operational Excellence
  • Be capable of performing all major F&B positions to effectively demonstrate and teach standards.
  • Conduct periodic service audits and follow-up trainings to address gaps and reinforce excellence.
  • Partner with Culinary and Beverage leaders to conduct vendor and product knowledge training sessions.
  • Collaborate with the Director of Training to enhance resort-wide training systems, tools, and metrics.
  • Innovation & Continuous Improvement
  • Research training practices from luxury hotels and integrate best-in-class methods into resort programs.
  • Leverage technology platforms (SharePoint, Microsoft 365, Power Automate, etc.) to streamline communication and tracking.
  • Regularly review guest feedback, audit scores, and departmental performance to identify training needs and improvement opportunities.
  • Assist with other departments as assigned.
  • Minimum 3 years of experience in Food & Beverage operations in a luxury or full-service resort environment.
  • Prior experience in training, learning & development, or leadership coaching preferred.
  • Knowledge of Forbes Travel Guide or Preferred Hotels service standards strongly preferred.
  • TABC and Food Handler certifications required.
  • Strong presentation, facilitation, and communication skills (English required; Spanish bilingual preferred).
  • Excellent organization, time-management, and digital skills (Microsoft 365, SharePoint, PowerPoint, Excel).
  • Demonstrated leadership presence, attention to detail, and a passion for hospitality and people development.
  • Medical, Dental, Vision Insurance
  • Paid vacation, paid Holidays
  • 401k plan with employer match
  • Long and short-term Disability
  • Major Illness Insurance
  • Accident Insurance
  • Limited access to some resort amenities (Golf, etc)
  • Retail and dining discounts
  • Discounts at all Crescent Hotels & Resorts properties
  • Associate housing and shuttle service
  • Weekly meal subsidies
  • Golf and Amenity Privileges
  • Associate discounts
  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • Critical Illness and Accident plans
  • Associate Relief Fund
  • Privileges based on occupancy and business levels
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Team Lead Instructor Resume Examples
•
Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service