Training Instructor II (Branch Operations)

Navy Federal•Sandy Springs, GA

1d•Hybrid

About The Position

To implement and facilitate training programs for assigned areas of company. Collaborate with the Instructional Designers and test the development of learning activities, training materials, facilitator guides, lesson plans, and class schedules. Conduct training sessions, monitor effectiveness and recommend program modifications. Investigate operational processes and procedures to determine feasible and effective training solutions. Function as subject matter expert or lead on projects regarding business functions, systems, policies and/or procedures. Identify and assess organizational issues and training/development needs. Present findings and recommendations to management. May be required to travel and work evenings and/or weekends. Provide support to branch to meet the business need. Work under minimal supervision; may lead projects.

Requirements

Ability to adapt to fluctuating work-flow
Ability to compile, organize and present information clearly and concisely
Experience in classroom instruction and/or facilitation for individuals or groups
Experience in working and participating in cross-functional, multi-dimensional teams and projects
Advanced organizational, planning and time management skills
Advanced skill capturing and translating processes and requirements into easily understood terms
Advanced skill speaking and/or presenting in front of groups in a professional setting
Advanced skill to successfully influence, lead and/or guide others towards goals
Advanced verbal and written communication skills
Effective database and presentation software skills
Effective research, analytical, and problem solving skills
Effective skill collaborating with various external and internal technical and/or functional contacts
Effective skill communicating with all levels within an organization
Effective skill in assessing organizational training needs and researching topics for course development
Effective skill interacting tactfully and effectively in difficult situations
Effective word processing and spreadsheet software skills
Bachelor's Degree in Finance, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Nice To Haves

Experience in multi-media training
Working knowledge of Navy Federal products, services, programs, policies and procedures
Working knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
Working knowledge of banking/financial industry standards and practices
Valid Passport
Valid Drivers License

Responsibilities

Collaborate with others to plan and design courses and curricula; ensure accuracy of content and test multimedia elements
Conduct needs assessment on request from business unit management to provide customized training or individual guidance to improve and develop performance
Create reference and support tools that reinforce training
Develop and enhance training content and technique to ensure that learning objectives meet training requirements
Facilitate classroom interactions to ensure optimum engagement levels from participants
Identify and recommend new and novel training approaches and modalities
Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)
Leverage Navy Federal Learning Center (NFLC) to communicate programs; register participants; track attendance, participation, assessments; and monitor class workshops/simulations/eLearning offerings
Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives using diverse communication methods
Manage preparation of training materials, resources and course content from conception through production stages
Plan, coordinate, manage & deliver (technical, soft skill, skill builder and/or member service) training programs; may also include ad hoc training
Respond to and resolve training related issues and inquiries
Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance to ensure learning objectives are achieved
Train employees on the concepts, products, policies, procedures and equipment used in the position
Conduct research and analysis of requirements and processes
Identify and develop recommendations for business process improvement
Measure, develop, mentor and counsel trainees
Serve as subject matter expert regarding business functions, systems, policies and/or procedures
Set performance standards and expectations
Perform other duties as assigned