Training Instructor I / MLO

Navy Federal Credit Union • Pensacola, FL

91d

About The Position

The position involves implementing and facilitating training programs for assigned areas of the company. The incumbent will collaborate with Instructional Designers to develop learning activities, training materials, facilitator guides, lesson plans, and class schedules. Responsibilities include conducting training sessions, monitoring effectiveness, and recommending program modifications. The role requires investigating operational processes to determine effective training solutions and assessing organizational issues and training needs. The findings and recommendations will be presented to management. The position may require travel and working evenings and/or weekends. The incumbent will provide support to branches to meet business needs and participate in basic tasks requiring research and review. If selected for Mortgage-MLO, registration with the Nationwide Mortgage Licensing System and Registry, including fingerprinting and background checks, is required. The role also involves maintaining subject matter expertise and adapting to fluctuating workflows.

Requirements

• Ability to compile, organize, and present information clearly.
• Exposure to classroom instruction and facilitation.
• Experience working in cross-functional teams.
• Effective database and presentation software skills.
• Strong organizational, planning, and time management skills.
• Effective research, analytical, and problem-solving skills.
• Ability to communicate with all levels within an organization.
• Effective verbal and written communication skills.
• Basic skill in assessing organizational training needs.
• Bachelor's Degree in Education, business, communication, behavioral sciences, training development, or related field.

Nice To Haves

• Familiarity with Navy Federal products, services, and policies.
• Familiarity with banking/financial industry standards and practices.

Responsibilities

• Implement and facilitate training programs for assigned areas.
• Collaborate with Instructional Designers to develop learning activities and training materials.
• Conduct training sessions and monitor effectiveness.
• Investigate operational processes to determine training solutions.
• Identify and assess organizational training needs.
• Present findings and recommendations to management.
• Provide support to branches to meet business needs.
• Participate in basic tasks requiring research and review.
• Register with the Nationwide Mortgage Licensing System and Registry if selected for Mortgage-MLO.
• Maintain subject matter expertise and adapt to fluctuating workflows.
• Facilitate classroom interactions to ensure engagement levels.
• Track, measure, evaluate, and analyze training effectiveness.

Benefits

• 401k
• health_insurance
• paid_holidays
• tuition_reimbursement
• professional_development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree