Training Engineer, Training & Certification

Stripe • San Francisco, CA

2d

About The Position

The Global Training & Certification team helps everyone—from entrepreneurs to enterprises—learn and verify their ability to build a business on Stripe. We’re most helpful to people who don’t have a specific business yet and just want to become proficient with Stripe’s offerings. Our stripe.training site complements Docs by providing a structured, standardized pathway through everything Stripe has to offer. Our platform fosters a community of trusted professionals through training, hands-on practice, and technical certifications.

You will work on the technical platform supporting the program, which includes stripe.training and the infrastructure behind it, but the main focus will be on creating environments for learners to engage in hands-on practice. Your projects will span different products, technologies, systems, and processes, all serving the goal of operating the training program and making it easy for learners to practice using Stripe’s products. In this cross functional role, you will work closely with Solution Architects, Professional Services, and members of the Partner Ecosystem to ensure that the tools you’re building address the key friction points that people run into when learning to use Stripe. You will also collaborate more broadly with experts across product, design, engineering, and sales to build training experiences which both delight our users and rigorously verify their skills.

Requirements

• Well-rounded engineer with strong product sense, communication, and storytelling skills; a good eye for design.
• 2+ years of experience shipping high-quality user-facing products.
• Experienced in common web development languages and frameworks, such as Node, React, Next.js, TypeScript, and JavaScript.
• Strong verbal and written communication skills. This includes skill in collaborating with subject matter experts to help write, design, develop and manage technical eng content projects.
• Enjoys working anywhere in the stack if it delights and engages users, especially if it requires self-driven exploration of new technologies.
• Thrives in a collaborative environment involving different stakeholders and subject matter experts to build user-facing applications
• Enjoys working with a diverse group of people with different areas of expertise and backgrounds

Nice To Haves

• Familiarity with Python, Java, and PHP, as well as the common web frameworks in each one.
• Familiarity with the GitHub Actions ecosystem, as we’re power users.
• Familiarity with adult learning principles, can use them to guide design of training experiences.
• Experience building professional certifications or other educational tools, particularly for software engineers.
• Experience with public speaking, specifically focused on clearly articulating technical concepts.
• Experience integrating Stripe and other RESTful APIs into web applications.
• Experience with online and in-person payments, subscriptions, card issuing, or other relevant concepts.
• Experience as a subject matter expert in a relevant industry, vertical or product.

Responsibilities

• Design and develop new technical certification applications; this requires working with experts to identify the most representative user stories, then implementing the application in multiple languages.
• Build simulations which give learners of all technical proficiencies an opportunity to practice using Stripe’s products before they start implementing a real business.
• Maintain the custom code that supports stripe.training, as we’ve thoroughly customized our underlying LMS.
• Uphold our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Act as a software development expert on the team, answering questions from curriculum developers about how to best speak to other software engineers.
• Become an expert on Stripe’s products, as building your own knowledge will dramatically accelerate your collaboration with other experts.
• Collaborate effectively with key stakeholders and subject matter experts to understand the needs of our partners, customers and employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees