Training Director

Bonded Filter Company • Nashville, TN

11h • Onsite

About The Position

BFC Solutions is seeking a Training Director, Frontline Enablement to build and lead an enterprise training function with a heavy focus on our route-based frontline workforce. This role is based in Nashville and requires regular in-office presence to support cross-functional collaboration and execution. The Training Director will own frontline onboarding and early-tenure readiness, partner closely with Safety to strengthen safety training and compliance, and drive measurable improvements in operational efficiency through practical, standardized training and reinforcement models.

Requirements

• Bachelor’s degree in Organizational Development, Education, HR, Business, or related field (or equivalent experience).
• 8+ years of progressive training/learning leadership experience, including significant experience supporting frontline and distributed workforces.
• Demonstrated success improving frontline onboarding outcomes, safety readiness, and operational efficiency through scalable training systems.
• Strong program management skills and the ability to drive adoption through leader routines and field reinforcement.
• Experience with LMS platforms, content development, facilitation, and training analytics.
• Ability to travel nationally up to 25-40%.
• Ability and willingness to work primarily from BFC’s Nashville office (this role is not remote).

Nice To Haves

• Experience in route-based services, facilities maintenance, construction trades, logistics/transportation, or manufacturing.
• Experience building train-the-trainer models and supervisor reinforcement systems.
• CPTD/ATD credentials or instructional design certification a plus.

Responsibilities

• Own the end-to-end onboarding experience for frontline roles from pre-boarding through the first 90 days, including role-based learning paths, proficiency milestones, and supervisor reinforcement.
• Build structured 30/60/90-day plans for prioritized frontline roles that clearly define expectations, milestones, and readiness to work independently (as applicable).
• Partner with Operations and HR to ensure onboarding is operationally realistic, consistently delivered across regions, and reinforced through leader routines (ride-alongs, coaching checklists, and sign-offs).
• Improve early-tenure retention and reduce quick quits by strengthening role clarity, readiness, and manager follow-through during the first 90 days.
• Partner with the Safety Director to embed safety into frontline onboarding and ongoing training, ensuring employees are safety-ready before independent field work (as applicable).
• Build and maintain practical, role-relevant safety training content and tracking (hazard identification, ladder/fall prevention, tools/equipment safety, customer-site readiness, vehicle/driver expectations, and LOTO as applicable).
• Equip frontline leaders with reinforcement tools (safety moments, coaching checklists, observation guides) and ensure training completion and documentation discipline.
• Design and deploy training that improves operational execution and efficiency, including route readiness, job closeout and documentation expectations, quality standards, and customer communication behaviors.
• Partner with Operations leaders to identify performance gaps and process friction, then translate those into targeted training, job aids, and field-ready playbooks.
• Support systems/process rollouts with training, quick guides, and leader enablement to drive adoption and consistency (e.g., scheduling, timecard practices, field reporting tools, as applicable).
• Establish curriculum architecture, content standards, and version control to ensure consistent training across regions and roles.
• Lead a blended delivery model (in-person, virtual, field-based, digital) and train-the-trainer approaches to scale across a dispersed workforce.
• Build measurement and reporting that ties training to business outcomes, including time-to-ramp, 30/60/90-day retention, safety readiness, incident trends for new hires, completion and proficiency validation, and quality/rework indicators.
• Build supervisor enablement programs focused on frontline leader routines: huddles, coaching, observations, accountability conversations, and reinforcement of onboarding and safety expectations.
• Provide leaders with practical toolkits to assess proficiency and sustain performance (checklists, scorecards, coaching guides, and standard work).

Benefits

• Enterprise-level scope with the ability to influence outcomes across a national footprint.
• High visibility and direct partnership with senior leadership—your work will matter and move quickly.
• A growth-oriented environment where you can build, standardize, and scale programs that improve performance.
• Strong cross-functional collaboration across Operations, HR, Safety, Fleet, and Finance.
• Competitive pay and benefits, with opportunities for career growth as the company continues to expand.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees