Training Director

Chick-fil-A•Wilson, NC

30d

About The Position

The Training Director is a critical member of the restaurant's leadership team, responsible for the recruitment, onboarding, training, and development of all restaurant Team Members. This leader will support the operations team to uphold Chick-fil-A's standards of operational excellence and deliver "Remarkable" service. The Training Director is responsible for the restaurant's training systems, ensuring every team member is equipped to succeed while embodying the core values and culture of the brand.

Requirements

Previous leadership experience in a fast-paced, high-volume restaurant or retail environment.
Proven experience in training, coaching, and developing a team.
Exceptional communication skills.
A heart for service and a passion for developing others.
Strong organizational and time-management skills with the ability to manage multiple priorities.
Proactive, adaptable, and able to remain calm under pressure.
Basic computer skills and familiarity with training or scheduling software.
Exemplifies the Chick-fil-A values of hard work, humility, and stewardship.
A positive attitude and the ability to inspire a team.
Committed to personal growth and self-development.
Flexible availability to work various shifts, including nights and Saturdays, as needed.

Nice To Haves

Strong working knowledge of both Front-of-House (FOH) and Back-of-House (BOH) operations is a plus.

Responsibilities

Oversee the entire training process, from initial onboarding for new hires to continuous development for existing team members.
Ensure all training is aligned with Chick-fil-A's core values and "Operational Excellence" standards.
Utilize and manage Chick-fil-A's official training resources and platforms (e.g., Pathway) to provide consistent and effective training.
Act as a role model and mentor on shifts and upholding the highest standards of hospitality and operational excellence.
Manage the Certified Trainer program, selecting and developing a team of top-tier trainers to assist with new hire training.
Provide regular, on-the-spot coaching and feedback to team members to reinforce proper procedures and build a culture of continuous improvement.
Work with other Directors and the Operating Partner to identify and address operational gaps through targeted training.
Help execute new product rollouts and promotional training, ensuring the team is prepared and knowledgeable.
Maintain training materials, systems, and schedules to ensure maximum efficiency and effectiveness.
Track and document the progress of new hires and ongoing team development.
Conduct regular performance reviews and provide feedback on team member skills and areas for growth.
Use data (e.g., from CEMs and eRQA audits) to identify training needs and measure the impact of training programs.