Training & Development Specialist - Job ID 3101
About The Position
At iconectiv, trust is more than a principle - it is the foundation of the nation’s communications ecosystem. Advancing and protecting that trust is our core mission. Behind every call, text and digital interaction is a highly complex infrastructure that must remain secure, trusted and universally accessible. What appears seamless to consumers and businesses relies on an intricate network of systems, authoritative data and key processes working flawlessly behind the scenes. Our work delivers the reliability, choice and convenience that modern communications demand as the landscape continues to evolve. For more information, visit www.iconectiv.com [http://www.iconectiv.com] and follow us on LinkedIn [https://www.linkedin.com/company/iconectiv].
Requirements
- 5+ years of Training & Development experience
- Strong LMS administration capability and experience; Skillsoft/Percipio experience strongly preferred
- Demonstrated experience across the full Instructional System Design lifecycle, including content updates and end‑to‑end production (narration, assessments/quizzes, all supporting docs)
- Proficiency with MS Office (esp. PowerPoint), Adobe tools (esp. Captivate), and web‑based applications
- Ability to partner with technical SMEs to facilitate building and maintaining custom learning solutions
- Ability to independently manage multiple deliverables and deadlines; strong written/spoken English; collaborative and self-directed
- US Citizenship required
Nice To Haves
- Knowledge of telecommunications industry quality and security standards
- Familiarity with learning and development trends and best practices
- Experience writing or editing technical documentation
Responsibilities
- Own and continuously improve learning solutions by leading course lifecycle management, LMS operations, and scalable content development and deployment. Operate with minimal supervision, proactively manage stakeholder alignment, and drive measurable improvements in training quality, availability, and user experience
- Own product User course curriculum: Review, update, and deploy product user courses in step with software releases; maintain content accuracy and version control
- Oversee 3rd party LMS operations end‑to-end: Partner with vendors to keep the Training Portal (User facing LMS) operational; monitor availability and resolve issues to protect the learner experience.
- Administer Percipio at a company level: Build/edit content, package and upload SCORM files, deploy and schedule assignments, and maintain admin governance
- Lead SME-driven course development: Facilitate knowledge transfer course creation with SMEs; convert experience, knowledge and skills into learning assets and deploy through Percipio
- Build scalable custom learning: Create and maintain training for processes, tools, applications, and Business Continuity Plan courses—designed for reuse and easy updates
- Manage survey application: Administer annual external User surveys and targeted internal surveys (e.g., town halls) with disciplined distribution, tracking, and reporting
Benefits
- On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances.
- Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions.
- Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
