Training & Development Manager

FirstBank-posted 5 days ago
Full-time • Manager
Nashville, TN
1,001-5,000 employees
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The Training and Development Manager is responsible for designing, implementing, and evaluating comprehensive learning and development programs that drive organizational performance and foster a culture of continuous growth. This role partners with leaders and stakeholders to assess needs, develop strategic training initiatives, and ensure alignment with business objectives and compliance requirements.

  • Conduct regular needs assessments with business leaders to identify skill gaps and training opportunities.
  • Design, develop, and deliver blended learning programs (classroom, virtual, e-learning, OJT) tailored to diverse audiences.
  • Evaluate training effectiveness using feedback, assessments, and performance metrics; refine programs for continuous improvement.
  • Lead and mentor a team of trainers, providing coaching and professional development.
  • Collaborate with subject matter experts and cross-functional teams to ensure training content is relevant and up-to-date.
  • Set performance metrics, evaluate productivity, and help associates create long-term career plans within an organization.
  • Manage training budgets, logistics, and vendor relationships to ensure cost-effective delivery.
  • Ensure all training initiatives comply with organizational policies, industry standards, and regulatory requirements.
  • Stay current with learning technologies, trends, and best practices to innovate and enhance training offerings.
  • Support onboarding and ongoing development for new and existing employees.
  • Research and approve necessary annual and new hire compliance training
  • Exhibit a strong understanding of banking industry regulatory compliance including FirstBank- specific policies and procedures, applying knowledge and best practices as appropriate
  • Oversee Reporting for compliance and audit purposes: Monthly and quarterly reports: Compilation of quarterly Board reports Compilation of distribution of quarterly past due reports
  • Foster a culture of learning, inclusion, and professional growth throughout the organization.
  • Embrace and champion FirstBank’s core values and strategic initiatives
  • Bachelor’s degree in Human Resources, Education, Organizational Development, or related field or equivalent experience
  • 5+ years of experience in training, instructional design, or related field.
  • Strong facilitation, communication, and leadership skills.
  • Proficiency with Learning Management Systems (LMS) and digital training tools.
  • Understand and comply with bank policy, laws, regulations as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity; demonstrate the highest level of ethical behavior and confidentiality and maintain confidentiality with sensitive information.
  • Previous management experience preferred
  • Previous compliance experience preferred.
  • Relevant certifications (e.g., CPTD, ATD)
  • Demonstrated ability to manage multiple projects and adapt to changing priorities.
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