Training & Development Manager - Lab
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About The Position
The Manager, Training & Development role is responsible for the successful development, coordination, and implementation of new processes and procedures in Specimen Management and the Laboratory including New Hire Training. In addition, this position will create and oversee the Medical Technologist school program. Support the professional learning & development of trainers to include facilitation, instructional design, development, delivery, and project management skills. Provide on-site business unit support throughout process changes. Advise departmental and site leadership on opportunities for replicating best practices where gaps are observed. Partner with QMS, Managers and Supervisors to proactively identify scenarios impacting quality and address through learning and development solutions. Provide guidance to managers, supervisors and employees on development plans, including access to resources to support development. Develop contemporary learning channels for virtual, just in time, and knowledge management systems. Develop and follow comprehensive project plans. Establish goals, accountabilities, action steps, milestones and timelines for Learning & Development Projects. Manage multiple projects and priorities from start-to-finish to achieve project goals, and prepare and submit project updates and, as needed, recovery plans. Develop and implement Specimen Management Learning & Development Roadmaps. Partner with internal/external communities of practice to identify opportunities to leverage existing/emerging technologies at low to no-cost. Conduct on-going research into best practices in Learning/Training technologies and identify opportunities to increase utilization of training. Research best-practices in learning/training to recommend/implement efficiencies, including on-going development and up-skilling of Training team. Build and maintain Learning Dashboard and Metrics Dashboard to provide visibility to upcoming changes/training and provide on-going communication to Managers, Supervisors. Metrics to drive utilization and improvements.
