Training & Development Analyst

California State University System•Bakersfield, CA

31d

About The Position

RESPONSIBILITIES: Professional Development & Training Coordination Coordinates with Director of Organizational Excellence, Training & Development in the analysis, development, and implementation of training needs and goals. Serves as the primary, initial contact for professional development and training while providing front-line customer service to the campus community, the Human Resources Department, and external contacts, via telephone, email, and in-person contact. Provides guidance to leadership on policy and procedures related to operational functions and contributes input to discussions surrounding evaluation of strategies. Develops, facilitates and coordinates training program courses, sessions, webcasts, online presentations, videos, conferences, and workshops for a diverse university audience, including faculty, staff, students, and administration. Delivers and facilitates professional development and training content to individuals or large groups. Coordinates the presentation of professional development/training program classes and utilizes other internal and external trainers in the delivery of professional development/training content. Maintains knowledge on content of programs and technology of systems. Provides recommendations for campus use. Contributes to the development and maintenance of a training library of manuals, books, curricula, publications, and training aids, such as videos, as well as on-line documentation. Evaluates, researches, and analyzes various traditional and emerging methods of training, including but not limited to multimedia, workshops, interactive, computer based, lectures, etc., to determine their effectiveness and provide data-supported recommendations for program improvement. Training Logistics & Data Administration Supports, researches, and/or develops data tracking strategies, and maintains all databases, records, and files related to professional development and training. Collaborates with Director of Organizational Excellence to develop and provide targeted and strategic program information including brochures, flyers, and other materials, to the campus community. Coordinates, administers, and updates accessible marketing materials, including plans, initiatives, and online calendars/schedules. Organizes training manuals, reference library, evaluation procedures, multimedia visual aids, and other educational materials. Maintains registration lists and provides scheduled reminders to attendees. Reserves conference rooms, ensures timely updates of website, and makes other logistical arrangements, working closely with CSUB employees, vendors, and guest speakers as necessary. May serve as backup for maintenance and updates of CSUB People and Culture website.

Requirements

Human Resources Professional II: Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
Human Resources Professional III: Equivalent to a bachelor's degree in a related field and four years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis.
Possession of a valid driver's license or the ability to obtain by date of hire.
Regular and reliable attendance is required.
Excellent facilitation, presentation skills. Ability to conduct and facilitate trainings with small to large groups.
Ability to understand, interpret, and communicate bargaining unit guidelines.
Working knowledge of common software application packages, equipment platforms, reference database systems and sources, and training and research methods.
Ability to train and explain complicated and technical topics to non-technical staff.
High attention to detail and accuracy.
Working skills and knowledge of human resource discipline principles, practices, and related regulations.
Demonstrated experience in developing and implementing human resource standards, policies, and procedures.
Strong to advanced project planning and organizational skills to plan, organize, and manage multiple projects.
Strong to advanced analytical skills to evaluate and interpret data to develop sound conclusions and recommendations.
Strong to advanced interpersonal skills to effectively present information and ideas and advise managers, staff, and faculty regarding human resources policies and procedures as it relates to training.
Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
Excellent communication skills; ability to effectively communicate information in a clear and understandable manner.
Thorough knowledge of English grammar, spelling, and punctuation.
Ability to interpret, communicate and apply policies and procedures.
Ability to maintain a high degree of confidentiality.
Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
Excellent computer skills and competence with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
Working knowledge of or ability to quickly learn University infrastructure.

Nice To Haves

Articulate or similar software experience.
Knowledge of theory, methods, and applications relating to organizational development.
Expertise in training program development and implementation, including course design, marketing, assessment, and evaluation.
Experience working in a unionized environment, preferably in an education setting.
Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.

Responsibilities

Coordinates with Director of Organizational Excellence, Training & Development in the analysis, development, and implementation of training needs and goals.
Serves as the primary, initial contact for professional development and training while providing front-line customer service to the campus community, the Human Resources Department, and external contacts, via telephone, email, and in-person contact.
Provides guidance to leadership on policy and procedures related to operational functions and contributes input to discussions surrounding evaluation of strategies.
Develops, facilitates and coordinates training program courses, sessions, webcasts, online presentations, videos, conferences, and workshops for a diverse university audience, including faculty, staff, students, and administration.
Delivers and facilitates professional development and training content to individuals or large groups.
Coordinates the presentation of professional development/training program classes and utilizes other internal and external trainers in the delivery of professional development/training content.
Maintains knowledge on content of programs and technology of systems. Provides recommendations for campus use.
Contributes to the development and maintenance of a training library of manuals, books, curricula, publications, and training aids, such as videos, as well as on-line documentation.
Evaluates, researches, and analyzes various traditional and emerging methods of training, including but not limited to multimedia, workshops, interactive, computer based, lectures, etc., to determine their effectiveness and provide data-supported recommendations for program improvement.
Supports, researches, and/or develops data tracking strategies, and maintains all databases, records, and files related to professional development and training.
Collaborates with Director of Organizational Excellence to develop and provide targeted and strategic program information including brochures, flyers, and other materials, to the campus community. Coordinates, administers, and updates accessible marketing materials, including plans, initiatives, and online calendars/schedules.
Organizes training manuals, reference library, evaluation procedures, multimedia visual aids, and other educational materials.
Maintains registration lists and provides scheduled reminders to attendees.
Reserves conference rooms, ensures timely updates of website, and makes other logistical arrangements, working closely with CSUB employees, vendors, and guest speakers as necessary.
May serve as backup for maintenance and updates of CSUB People and Culture website.