Training Delivery – Claims (Fully Remote)

CVS Health

9d • $19 - $35 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary This role will have a focus on claims training and operational support. This positions also: Holds accountability for leading and training new claims team members through the onboarding experience, from initial orientation and training to individual education on job expectations as well as team priorities and responsibilities. Holds accountability for training existing claims team members in upskilling, refresher and error coaching. Designs, develops and delivers curriculum and training sessions to designated audiences of learners. Executes both routine and non-routine business support tasks for the Training Delivery area under limited supervision, referring deviations from standard practices to managers. Follows area protocols, standards, and policies to provide effective and timely support. This is an Individual Contributor role.

Requirements

• 2-3 years of experience in and understanding of medical claims and adjustment processing.
• 1-2 years of proven experience in training delivery and facilitation.
• Strong PC skills and proficiency in MS Office; ability to learn new systems quickly.
• Excellent written and verbal communication skills.
• Ability to convey complex information in a clear and concise manner.

Nice To Haves

• Demonstrates strong facilitation skills.
• Applies innovative, creative, “out of the box” thinking to problems.
• Strong analytical, influence, conflict resolution, problem solving, negotiation and project management skills.
• Excellent oral and written communication, interpersonal and presentation skills.
• Proactively and quickly learns new systems, tools or content areas to achieve results.
• Technologically literate – familiar with IT focused frameworks, systems and methodology.
• Embraces change, ability to see opportunities for change, to capitalize on them and implement them when appropriate, process improvement mindset.
• Assumes responsibility for personal and professional development.

Responsibilities

• Lead claims training sessions for designated audiences
• Revise and customize the curriculum to reflect the unique geographic, product, and/or audience variations.
• Leads various training development activities and team responsibilities to ensure learning environments are conducive to learning and quality outcomes.
• Assess the effectiveness of training programs during and at designated intervals after delivery.
• Collect and share curricula and training event feedback from program participants.
• Participate in the development effort to enhance the curricula and training events based on that feedback.
• Develop and conduct follow-up assessments to determine the effectiveness and, when appropriate, ROI of training programs.
• Generate communications regarding workflow and system updates.
• Provide SME level support to claims team members for pricing related questions.
• Troubleshoot system data issues and work with internal partners to resolve.
• Provide first level quality error review and provide coaching on errors as needed.
• These responsibilities are included but not limited to other training tasks given by management as needed for the business.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED