Training Coordinator - The Condado Collection

The Condado Collection•San Juan, PR

10h

About The Position

The Condado Collection is a group of hospitality properties in Puerto Rico that ranges from classic and modern luxury hotels with full service, haute cuisine and vibrant entertainment. These include the Condado Vanderbilt, the standard of excellence for luxury hotels in San Juan and the Caribbean; La Concha Resort, your iconic beachfront retreat with a chic style in San Juan and a vibrant nightlife destination; and the Condado Ocean Club, an exclusive adults-only boutique hotel in San Juan, a modern oasis in the heart of the city. The Collection also includes Casino del Mar and world-renowned restaurants such as STK San Juan and Serafina. Our goal is to create experiences and inspire travel, not only for our guests, but also for our work team. We are confident that our collaborators are the key to offering a passionate and authentic hospitality service. Let's create a collection of memories together! As we continue to elevate our commitment to service excellence, we are looking for a motivated and detail-oriented Training Coordinator to support the development and growth of our employees across all hotel properties. This position will be responsible for coordinating and delivering high-impact training programs, assessing the organization's training needs, and administering the Learning Management System (LMS), ensuring effective learning experiences that strengthen performance, compliance, and overall guest satisfaction.

Requirements

Entry-level position, 1-2 years of related experience.
Degree in Human Resources, Business Administration or a related field.
Experience with Learning Management Systems (LMS), Microsoft Office (Excel, Word, PowerPoint) and other training-related tools.
Ability to write reports, professional communications and procedure manuals.
Excellent written, verbal and interpersonal communication skills.
Strategic and creative mindset.
Great attention to detail.
Solid knowledge of business objectives and customer service standards.
Diplomatic, reliable, responsible person with the ability to maintain confidentiality.
Ability to stand, sit or walk for an extended period or throughout the work shift.
Bilingual (English and Spanish).

Responsibilities

Schedule and organize training sessions for all employees, ensuring their timely execution and alignment with business needs.
Oversee the logistics and inventory of training materials and supplies, ensuring that spaces are reserved, materials prepared, and all resources ready for training sessions.
Develop and design individualized training plans for employees, according to their needs and roles.
Create and distribute feedback evaluations to measure the effectiveness of training programs.
Understand and use technological learning platforms to support the hotel's training needs.
Comply with all company policies and procedures, as well as safety regulations.
Maintain records of employee participation and collaborate with the Human Resources and Operations teams to ensure compliance with all required training programs.
Ensure that the uniform and personal appearance are clean and professional; maintain the confidentiality of confidential information.
Ensure compliance with quality standards and expectations in all training activities.
Provide administrative support to learning and development initiatives, as well as ongoing training projects.
Manage multiple training programs simultaneously, maintaining attention to detail and meeting established deadlines.