Training Coordinator - The Condado Collection

The Condado Collection•San Juan, PR

About The Position

The Condado Collection is a group of hospitality properties in Puerto Rico that includes a range of classic and modern luxury hotels offering full-service experiences, fine dining, and vibrant entertainment. Among them are Condado Vanderbilt, the standard of excellence for luxury hotels in San Juan and the Caribbean; La Concha Resort, your iconic beachfront retreat with chic style and a vibrant nightlife destination in San Juan; and Condado Ocean Club, an adults-only boutique hotel — a modern oasis in the heart of the city. The collection also includes Casino del Mar and world-renowned dining venues such as STK San Juan and Serafina. Our mission is to create meaningful experiences and inspire travel — not just for our guests, but for our team as well. We believe our team members are the key to delivering passionate and authentic hospitality. Together, we create a collection of unforgettable memories. As we continue to elevate our commitment to service excellence, we are seeking a motivated and detail-oriented Training Coordinator to support the development and growth of our team members across all hotel properties. This role will lead the coordination and delivery of impactful training programs, assess organizational training needs, and manage the Learning Management System (LMS), while ensuring engaging learning experiences that enhance performance, compliance, and overall guest satisfaction.

Requirements

Entry level position, 1-2 years related experience
A degree in Human Resources, Business, or a related field.
Experience with Learning Management Systems (LMS), Microsoft Office Suite (Excel, Word, PowerPoint), and other training-related tools.
Able to write reports, business correspondence, and procedural manuals.
Excellent written, verbal, and interpersonal communication skills.
Strategic and creative mindset.
Meticulous attention to detail.
Strong understanding of business goals and standards for customer service.
Diplomatic, reliable, dependable, and capable of maintaining confidentiality
Stand, sit, or walk for an extended period or for an entire work shift.
Fully Bilingual (English and Spanish)

Responsibilities

Schedule and organize training sessions for all employees, ensuring timely execution and alignment with business needs.
Oversee the logistics and inventory of training materials and supplies, ensuring that venues are booked, materials are prepared, and all resources are ready for training sessions.
Develop and map out individualized training plans for employees based on their needs and roles.
Create and distribute feedback evaluations to assess the effectiveness of training programs.
Understand and utilize learning technology platforms to support the hotel’s training needs.
Follow all company and safety and security policies and procedures.
Maintain records of employee participation and collaborate with HR and operations leaders to ensure compliance with all required training programs
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Ensure adherence to quality expectations and standards in all training activities.
Provide administrative support for learning and development initiatives, as well as ongoing training projects.
Manage multiple training programs simultaneously while maintaining attention to detail and meeting deadlines.