Training Coordinator II - Hartsfield Jackson Airport

City of Atlanta•Atlanta, GA

20h

About The Position

The Training Coordinator, Senior is a role within the Organizational & Employee Development unit of the Department of Human Resources. As a Training Coordinator, Senior, this individual performs technical and paraprofessional personnel functions for the Human Resources group within an assigned department. Duties and responsibilities include but are not limited to providing assistance to City of Atlanta employees and the general public; entering data into and maintaining data within the Learning Management System (LMS) used enterprise wide; generating and completing forms/reports, maintaining files; and processing personnel transactions and employment requests. Individuals who possess excellent interpersonal skills and work well in a collaborative environment tend to excel in this role. This position requires a strong knowledge and experience within a Learning Management System. The Training Coordinator, Senior is responsible for managing the implementation of training curricula (including training sessions where learners will be assigned or asked to self-enroll) and implementing the system upgrades. In addition, this role requires the management of Learner profiles within the LMS database. SUPERVISION RECEIVED: Works under very general supervision. May work independently or with other workers with responsibility for completion of assigned tasks.

Requirements

Ability to communicate effectively with management and other departments
Ability to think critically through processes when implementing training initiatives via LMS
Proficient use of Microsoft Office Suite (Excel, PowerPoint, Outlook) and related software.
Proficient use of Internet based Technology skills
Advanced Problem-Solving skills
Strong Analytical and Critical Thinking skills
Basic business math proficiencies
Ability to handle confidential or sensitive information with discretion
Ability to effectively organize and manage training initiatives simultaneously
Strong understanding of business goals and standards of Customer Service
Strong understanding of and experience with LMS, and Adobe Creative Suite software and systems
Knowledge of assessment tools (MS Forms, SurveyMonkey, etc.).
Strong communication skills (verbal, written and active listening skills).
Strong organizational, planning and time management skills
Skilled in using Audio/Visual and other presentation equipment, including Smartboards and Virtual

Responsibilities

Creates training classes via LMS for employee registration (assigned or self-enrolled learning)
Maintains records of attendance and successful completion of training via internal LMS
Maintains updates to LMS User Manuals for Employees and Learning Specialists.
Collaborates and Partners with Training Specialist/Instructional Design Specialist to conduct LMS Training.
Prepares various types of reports such as Compliance (Required) and Voluntary trainings; New Hire Orientation completion; Monthly Professional Development Training Metrics.
Monitors employee database (LMS) to ensure employee training records are current and available.
Develops or assists with development of and maintains a company-wide/city-wide training calendar; tracks required initial and refresher training
Organizes and coordinates training sessions; reserves space for training, ensures that audio/visual equipment is available and operating, provides copies of handouts/assessments, evaluations for class distribution.
Responds to inquiries from internal mailbox from learners to assist with class enrollment/trouble shooting within LMS
Prepares monthly metrics reports for classes and consults to track evaluations, feedback, attendance/no shows
Assists the Senior Training Manager/Executive Director and other training staff with their assigned duties