Training Content Coordinator Co-Op

Keenfinity • Fairport, NY

6h • $22 - $23

About The Position

The Technical Solutions Function of Radionix delivers best in class training development and delivery of technical support training programs (onboarding and ongoing). The Training Content Coordinator Co-op will partner with the Director of Technical Solutions to assist in the assessment, design and development of training for both Co-opal and external customers.

Requirements

• Pursuing bachelor’s in business administration, Management or Instructional Design with focus on optimization and AI adoption strategies.
• Pursuing a degree in Information Systems / Technology Management is acceptable with course work related to bridging business with technological advances.
• GPA of 3.0 or above is preferred.
• Experience with AI and other advanced technology is required.
• Must have an innovative mind-set.
• Strong interpersonal and communication skills as well as advanced analytical and problem-solving skills, and a proven ability to multitask and work effectively required.
• Experience with Microsoft Office Suite (Excel, Outlook, PowerPoint) preferred.

Responsibilities

• Partner with the Director of Technical Solutions to evaluate and assess training capabilities across intrusion products, systems and tools.
• Evaluate AI tools within the production environment to ensure performance, reliability, and effectiveness.
• Develop AI-assisted learning modules using generative AI tools.
• Implement AI-driven knowledge bases and chatbot training simulations; use analytics to personalize learning pathways.
• Leverage AI tools to automate assessments and performance tracking.
• Assist in the design and delivery of technical support training programs in all available forms; virtual, and instructor led.
• Support initiatives that empower technicians and help them promote their own brand to customers.
• Support marketing and AI training innovations that drive the evolution of a best-in-class training model for both Co-opal and external use.
• Provide comprehensive support across telecommunications and platform management, including learning product management responsibilities.
• Develop interactive courses using LMS and authoring tools (e.g., Articulate, Captivate, or similar).
• Create video tutorials, microlearning modules, and simulation-based training.
• Maintain and update knowledge base documentation.
• Design assessments, quizzes, and certification programs.

What This Job Offers

• Career Level: Intern