Training and System Specialist

Alameda County (CA)-posted about 1 month ago
Full-time • Mid Level
Oakland, CA
5,001-10,000 employees
Executive, Legislative, and Other General Government Support
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The Training and System Specialist is responsible for the configuration, production, maintenance and future enhancement of the Learning Management System (LMS); providing project management and technical leadership for the setup, testing, implementation, and maintenance of the LMS; designing and delivering technical training; processing and tracking registrations; administering e-learning programs; providing technical and administrative support in designing and publishing a variety of training materials and presentations, and performing related duties as needed.

  • Configuration, production, maintenance and future enhancement of the Learning Management System (LMS)
  • Providing project management and technical leadership for the setup, testing, implementation, and maintenance of the LMS
  • Designing and delivering technical training
  • Processing and tracking registrations
  • Administering e-learning programs
  • Providing technical and administrative support in designing and publishing a variety of training materials and presentations
  • Possession of a Bachelor's Degree from an accredited college or university in business administration, communication, education, computer science or a related field with emphasis in instructional design, organizational behavior, organizational psychology, psychology, adult behavior or other related concentrations.
  • The equivalent of three (3) years' experience performing client services, including the coordination and support of training programs/services within a medium to large size organization, analyzing client needs, providing consulting and project management on computer software applications, including at least one (1) year of experience providing client services in administering a Learning Management System or related systems (e.g., TrainingPartner, SumTotal, SABA, Blackboard, Plateau, Cornerstone, etc.) that track data and produce reports.
  • Advanced computer systems and applications; spreadsheet and database applications, and on-line information tracking systems.
  • Training administration software.
  • MS Word, PowerPoint, Excel, Outlook, Visio (intermediate/advanced level), and Adobe Software suite.
  • Strong problem solving techniques while troubleshooting system issues and resolving technical problems.
  • Project planning and management.
  • Principles of organization, resource, and records management techniques.
  • Effective customer service methods that is responsive to customers.
  • Strong presentation and delivery techniques.
  • Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjust effectively to work within new work structures, processes, requirements, or cultures.
  • Effectively meet customer needs; build productive customer relationships; take responsibility for customer satisfaction and loyalty.
  • Work effectively and cooperatively with others; establish and maintain good working relationships.
  • Make sound judgments and appropriate recommendations.
  • Organize, prioritize, and work efficiently under pressure with changing priorities and deadlines.
  • Gather, analyze data, and think critically while synthesizing data.
  • Train to a diverse population with varying levels of technical expertise.
  • Grasps the needs of the operational organization and apply/communicate the various requests received from the field to management.
  • Manage projects involving diverse stakeholders.
  • Medical - HMO & PPO Plans
  • Dental - HMO & PPO Plans
  • Vision or Vision Reimbursement
  • Share the Savings
  • Basic Life Insurance
  • Supplemental Life Insurance (with optional dependent coverage for eligible employees)
  • Accidental Death and Dismemberment Insurance
  • County Allowance Credit
  • Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
  • Employee Assistance Program
  • Retirement Plan - (Defined Benefit Pension Plan)
  • Deferred Compensation Plan (457 Plan or Roth Plan)
  • 12 paid holidays
  • Floating Holidays
  • Vacation and sick leave accrual
  • Vacation purchase program
  • Management Paid Leave
  • Catastrophic Sick Leave
  • Pet Insurance
  • Commuter Benefits Program
  • Guaranteed Ride Home
  • Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
  • Employee Discount Program (e.g. theme parks, cell phone, etc.)
  • Child Care Resources
  • 1st United Services Credit Union
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