Training and Education Coordinator I - Library

Pima County • Tucson, AZ

3d

About The Position

Pima County Public Library is seeking a detail-oriented and people-centered Training and Education Coordinator I to join our administrative team. The individual will report directly to our Library Services Manager overseeing training, Trauma Informed Care, Vulnerable Populations, Library Restorative Practices for Youth, and Safety and Security. The primary function of this position will be to coordinate and manage the work of Service University across Pima County Public Library. Service University, or Service U, is a months-long training process for all newly hired employees that helps orient them to the complex work of public library service. It covers many topics and is taught by subject matter experts amongst library staff. The ideal candidate would also have a foundational understanding of trauma informed care principles and practices in public libraries, serving houseless individuals, and restorative practices work with youth. They should have a good grasp of some of the challenges faced by urban public library environments, including safety and security issues. The person selected for this role will assist with investigating potential training opportunities for library staff outside the realm of Service U that have the most relevance for Pima County Public Library workers. This is an excellent opportunity for candidates who are organized self-starters, who love continued learning and working with people, and have experience coordinating large-scale initiatives for big organizations. Experience in education, libraries, and/or training is desirable. This is a very exciting time of innovation and reinvigoration at the library. If this description sounds like you, we invite you to apply and potentially become a part of a very dynamic and engaged team. This position may be required to work rotating shifts, including evenings and weekends.

Requirements

• Bachelor’s degree from an accredited college or university with a major in, education, business, public administration, government, political science or a field applicable to the department’s operations as identified by the department head at the time of recruitment AND one year of professional experience conducting staff/client training and education. (Relevant experience and/or education from an accredited college or university may be substituted.)
• OR: One year with Pima County as a professional trainer or educator.
• Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application.
• Valid driver license is required at time of application.
• Valid AZ driver license is required at time of appointment.

Nice To Haves

• Minimum two (2) years training and/or education experience.
• Minimum two (2) years public library experience, or in a closely related field, such as academic libraries or education fields.
• Minimum five (5) years customer service experience.
• Minimum two (2) years experience with Microsoft Office Suite (Word, Excel, and PowerPoint).
• Minimum two (2) years experience with Canva.

Responsibilities

• Researches, coordinates and develops materials for use in training staff and educating clients on procedures, rules, regulations, forms, requirements and equipment for area of assignment
• Assists management in the identification of training needs for staff and education for clients
• Collects, compiles, prepares, updates and assembles training and presentation materials and manuals
• Designs new training and education materials and/or updates materials on a regular basis
• Conducts initial training/orientation for newly hired staff to increase understanding of procedures and position responsibilities
• Delivers training to classes and individuals through lectures, demonstrations, exercises and workshops
• Conducts continuing education to comply with changes in federal, state and local regulations, policies and procedures, and to resolve specific performance deficiencies
• Coordinates and investigates compliance with federal, state and/or local policies, laws and regulations and conducts quality control audits and reports on findings
• Participates in the review of productivity levels for activities and staff, analyzes problem areas, identifies training needs and recommends solutions to management
• Assesses implementation of policies and/or procedures and makes recommendations to management regarding changes and/or supplemental training
• Provides additional training as needed, under management direction
• Serves as the technical advisor for interpreting federal, state, and County policies, laws, rules and/or regulations governing are of assignment
• Compiles statistical data and prepares reports for area of assignment for presentation to management and the Board of Supervisors
• Develops and evaluates student surveys/assessments on training/education provided
• Coordinates and maintains training/education materials, audio-visual equipment, laptops, tablets and supplies utilized for training and education
• Maintains manual and computer-based documentation on training and/or education conducted, competency checklists and assessment files

Benefits

• Employees enjoy competitive salaries, generous health insurance coverage, and retirement plans that contribute to long-term financial security.
• Pima County recognizes the importance of a healthy work-life balance, offering flexible work schedules, a generous family leave policy and wellness programs that prioritize employee well-being.
• Employees benefit from opportunities for professional advancement through training programs, workshops, and educational reimbursement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees