Training and Development Specialist

Westlake Dermatology P A•Austin, TX

33d•Onsite

About The Position

Westlake Dermatology has an immediate opening for a full-time 5-day week Training and Development Specialist to be involved in onboarding and training newly hired medical assistants working out of our Westlake location. Candidate must have great attention to detail and excellent customer service skills; must have the ability to multi-task; and prior EHR (EMA) experience is a plus. Job Summary: The Training and Development Specialist leads the training and professional development of our back-office personnel and new providers across all our clinic locations. This role involves creating, delivering, and monitoring comprehensive training programs to ensure that new and existing staff meet the highest standards of patient care. The ideal candidate will have a background in clinical practice, strong communication skills, and a passion for teaching. This position is based at the Westlake office; however, occasional travel to support our network of clinics throughout Texas, ensuring consistent quality and care across the board.

Requirements

At least 2 years of clinical experience and a MA in dermatology.
Proven experience in training or staff development, particularly in a medical setting.
Strong communication skills with the ability to convey complex concepts in an accessible way.
Willingness to travel to various clinic locations.
Excellent organizational skills with the ability to manage multiple tasks and projects.
Proficiency in using EHR systems and Microsoft Office Suite.

Nice To Haves

Experience in dermatology or a specialized medical practice.
Familiar with EMA EMR
Familiarity with adult learning principles and training methodologies.
Previous experience in a supervisory or leadership role.

Responsibilities

Training and Onboarding: Develop and implement training programs for new back-office and providers across multiple locations.
Provide hands-on training in clinical procedures, patient care, and the use of electronic health record (EHR) systems.
Ensure new hires understand clinic protocols, medical terminology, and proper documentation standards.
Travel: Travel as needed to support new hires and existing staff on-site to ensure smooth transitions and adherence to practice standards.
Arrange travel accommodation for new hires outside of the Austin area
Quality Assurance: Assess and monitor the performance of new back-office staff and Providers during the onboarding process.
Provide feedback and recommendations for continuous improvement to back-office personnel
Ensure compliance with Westlake Dermatology’s standards of care, HIPAA regulations, and other relevant guidelines.
Ongoing Development: Coordinate and conduct refresher courses and continuing education for existing staff.
Stay up to date on industry best practices, new techniques, and advancements in dermatology and cosmetics to integrate into training materials.
Collaboration: Work closely with clinic managers and supervisors to identify training needs.
Assist in updating and maintaining training manuals, guides, and e-learning materials.