Training and Development Manager

SERVPRO of Preferred Fire and Water, LLC•Grand Rapids, MN

90d

About The Position

Are you a passionate and experienced Training and Development professional who thrives on empowering people, enhancing skills, and driving continuous learning? Do you enjoy making a meaningful impact by designing effective training programs, fostering professional growth, and building a culture of development and excellence? Join our veteran-led, family-owned SERVPRO franchise team! As the Project Manager, you’ll orchestrate daily operations, mentor employees, and deliver exceptional service—making fire and water damage feel “Like it never even happened!” Why You’ll Love This Role A People-First Culture: Join a collaborative, learning-focused team that values empathy, inclusion, and the continuous development of its people. Strategic Impact: You’ll design and lead impactful training initiatives that upskill teams, support career growth, and cultivate a culture of learning and high performance. Continuous Growth: Deepen your expertise in instructional design, leadership development, and organizational learning—this is a purpose-driven career, not just a job.

Requirements

High school diploma/GED required; Associate’s or Bachelor’s degree in a related field preferred.
3+ years of personnel development and employee training experience.
Strong leadership abilities, detail orientated, and process-driven mindset.
Excellent organizational, communication, multitasking, and ethical work habits.
Valid driver’s license.

Responsibilities

Ensure and maintain compliant employment files and records accuracy
Manage and solve employee relations issues
Answer employee payroll, benefits, and basic HR questions
Ensure accurate completion and filing of onboarding paperwork
Assigning uniforms and tools to employees
Assist with payroll as needed
Fulfill hiring needs through various recruiting efforts which may include - online hiring platforms, attending career fairs, networking opportunities and conducting interviews.
Conduct jobsite production and safety check-ins
Conduct jobsite training
Conduct safety training, set up OSHA mandated in-house training
Conduct staff check-ins
Ensure employee compliance with company policies and procedures
Register / Sign up employees for continuing education opportunities
Assist technicians load work vehicles at beginning of workday and sign out equipment as needed
Provide day-to-day performance guidance to employees
Assisting crews in the field complete mitigation work as needed
Perform other job duties as assigned