Training and Development Manager

SERVPRO of Preferred Fire and Water, LLC • Grand Rapids, MN

90d

About The Position

Are you a passionate and experienced Training and Development professional who thrives on empowering people, enhancing skills, and driving continuous learning? Do you enjoy making a meaningful impact by designing effective training programs, fostering professional growth, and building a culture of development and excellence? Join our veteran-led, family-owned SERVPRO franchise team! As the Project Manager, you’ll orchestrate daily operations, mentor employees, and deliver exceptional service—making fire and water damage feel “Like it never even happened!”

Requirements

• High school diploma/GED required; Associate’s or Bachelor’s degree in a related field preferred.
• 3+ years of personnel development and employee training experience.
• Strong leadership abilities, detail oriented, and process-driven mindset.
• Excellent organizational, communication, multitasking, and ethical work habits.
• Valid driver’s license.

Responsibilities

• Ensure and maintain compliant employment files and records accuracy
• Manage and solve employee relations issues
• Answer employee payroll, benefits, and basic HR questions
• Ensure accurate completion and filing of onboarding paperwork
• Assign uniforms and tools to employees
• Assist with payroll as needed
• Fulfill hiring needs through various recruiting efforts which may include - online hiring platforms, attending career fairs, networking opportunities and conducting interviews.
• Conduct jobsite production and safety check-ins
• Conduct jobsite training
• Conduct safety training, set up OSHA mandated in-house training
• Conduct staff check-ins
• Ensure employee compliance with company policies and procedures
• Register / Sign up employees for continuing education opportunities
• Assist technicians load work vehicles at beginning of workday and sign out equipment as needed
• Provide day-to-day performance guidance to employees
• Assisting crews in the field complete mitigation work as needed
• Perform other job duties as assigned

Benefits

• Professional Development
• 401(k)
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees