Trainer

Teleperformance

14d • $45,000 • Onsite

About The Position

As a Trainer, you will use your training expertise, communication skills, and empathy to support and develop new and existing team members. Working with global clients, you will deliver engaging training and on-the-job support aligned with business goals and quality standards. By adapting to individual learning needs and providing timely, constructive feedback, you will help drive performance, consistency, and a positive learning experience.

Requirements

• Language Proficiency: Strong fluency in English (enunciation, clarity, and professionalism) is required; proficiency in a second regional language is a significant plus.
• Technical Aptitude: Strong working knowledge of computers and the ability to rapidly learn and adapt to new technologies.
• Leadership & Soft Skills: Proven classroom leadership, organizational, and prioritization skills with the ability to inspire and motivate trainees.
• Detail Orientation: A meticulous eye for detail and a thorough understanding of client expectations and quality standards.
• Operational Excellence: Ability to deliver against key performance targets with high quality and high velocity.

Nice To Haves

• proficiency in a second regional language

Responsibilities

• End-to-End Training Management: Execute the full training cycle (Analysis, Planning, Implementation, and Evaluation) for new hire classes, retraining, cross-training, and up-skilling.
• Adaptive Instruction: Identify learner profiles and adapt motivational methods and teaching styles to meet individual needs and diverse learning situations.
• OJT Support: Actively monitor and support new trainees during the On-the-Job Training (OJT) period to ensure a smooth transition from classroom to production.
• Instructional Tools: Expertly utilize training tools and create impactful visual aids to enhance the learning experience.
• Objective Assessment: Determine appropriate evaluation levels and develop instruments to measure training impact, using objective methods to track and interpret learner progress.
• Inclusive Environment: Conduct all sessions in accordance with equality legislation, ensuring language and behaviors promote an inclusive, respectful, and professional atmosphere.
• Feedback & Counseling: Provide timely, constructive feedback and professional counseling to trainees to drive performance improvement.
• Program Expertise: Maintain mastery of all product knowledge, quality guidelines, and client programs, ensuring all training materials remain current and accurate.
• Diplomatic Communication: Utilize excellent interpersonal skills to assist the community via phone and email with tact, diplomacy, and a service-oriented attitude.
• Settlement Navigation: Deliver and explain settlement offers to hosts and guests, clearly articulating how assessments were reached.
• Crisis Management: Maintain a calm and empathetic demeanor, personalizing responses and remaining level-headed in challenging or high-pressure situations.

Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 5 weeks of training and nesting and 4 weeks of ticketing, 2 weeks annual leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees