Trainer - Harlingen, TX

Advanced Call Center Technologies, LLC • Harlingen, TX

1d

About The Position

Under the general direction of the Director of Training & Quality, facilitates company and client training programs for current and new employees.

Requirements

• High School diploma/GED. Associate’s degree or some college preferred.
• Minimum of one year of related call center experience. Supervisor or training experience preferred.
• Computer experience in a Windows and web-based environment.
• Experience using internet, word processing, spreadsheet and calendar software required. MS Word, Excel and Outlook experience preferred.
• Ability to speak effectively in front of groups of employees or customers.
• Ability to write and complete routine reports in various formats.
• Ability to analyze, interpret and report results, trends and outcomes.
• Ability to deal with problems involving several concrete variables in standardized situations

Nice To Haves

• Associate’s degree or some college preferred.
• Supervisor or training experience preferred.

Responsibilities

• Delivers training on program content, product information, and company and client expectations to students in a classroom environment.
• Facilitate training programs according to company and client guidelines.
• Prepares and sets-up classroom.
• Prepares training course materials for each class and maintains instruction manuals.
• Develops and implements job aids for trainees
• Track and report upon the progress of the training class.
• Identifies at-risk employees and implements an individual coaching plan for success.
• Maintain class roster, attrition reports and weekly productivity reports.
• Provide well prepared employees who know and understand the program, client, products, policies and productivity expectations.
• Provides call floor support during employee transition from training to production environment
• Deliver refresher training and program update training to existing employees as required.
• Attends train-the trainer sessions and stays current on curriculum content changes.
• Other Duties as described my management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED