Trainer

MarketSource•Johns Creek, GA

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Summary The Trainer’s role is to provide continuous improvement of program personnel skill and acumen as it pertains to their specific program role. The Trainer equips employees with the requisite knowledge, skills, techniques, and motivation to perform at the highest level. Our Trainer is a teacher and must be able to speak in front of a crowd, develop training materials for both internal and external teams, and collaborate closely with business leaders to assess employees’ increased performance improvement. The Trainer must be strategic rather than reactive, assessing the skills and knowledge within MarketSource to determine the curriculum required to strengthen and retain these skills.

Requirements

Knowledgeable in interactive training, assessments, and evaluation
Ability to operate successfully in cross-functional team
Ability to prioritize, organize, problem solve, meet deadlines and goals
Ability to communicate effectively and provide follow-up
Capability of working in a team-oriented environment that is fair, open, and honest
Excellent written/oral communication and interpersonal skills
Ability to tackle complex issues and develop innovative and practical solutions
Action and detail oriented; able to prioritize while handling multiple tasks
Quick and strong decision-making skills in fast-paced environment
Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook), Adobe Creative Cloud, Video Editing and document creation software.
Excellent presentation skills and articulate presenter
Flexible and deadline driven
Ability to proof-read and edit content
Bachelor’s Degree or equivalent work experience in lieu of degree
2+ years’ experience in similar role
Ability to work in-person and virtually
75% travel; 2-3 weeks per month

Nice To Haves

ATD Training Certificate a plus
Prior experience facilitating blended learning

Responsibilities

Deliver soft skills, leadership, sales, and interpersonal training to designated employees
Collaborate with subject matter experts throughout various programs to customize training
Identify activities to incorporate into facilitator-led learning
Customize training activities and materials, as well as modify curriculum for specific program’s needs
Manage continuous improvement of employee job skills and acumen through training from program launch to continuous improvement
Identify program required skills and acumen through job analysis, appraisal, and regular consultation with business leaders
Design and implement new hire training schedule (position centric) that addresses all aspects of the Program’s method of operation and product portfolio
Manage a calendar that is at least one quarter in advance and train on the following general topics: New Product Introduction;
Product Familiarity; Sales Skills; Process; One on One; Vendors; Open Discussions; Product Q&A
Conduct biannual skills assessment to gauge effectiveness of training and draw focus on areas that need improvement
Design and implement client-focused training curriculums, integrating the Program to assist management with business development and lead generation efforts
Utilize new product introductions as a platform from which to raise awareness of the Program within the client organization
Provide subject matter expertise to assist with system designs
Leverage multi-media to enhance the medium for delivering training on a recurring basis, including adding voice-overs for e-learning and video content
Build and maintain productive relationships with program management