Trainer

UnitedHealth Group•Minneapolis, MN

5d•$29 - $52•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week. Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This position is for a Trainer supporting the Optum Shared Services RCM business operations, to include Acute and Ambulatory, Acute and Ambulatory Patient Financial Services- PFS. The responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural/values lens. May also deliver soft skills training. The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm CST. It may be necessary, given the business need, to work occasional overtime. This will be on the job training and the hours during training will be 8:00 am - 5:00 pm EST, Monday - Friday.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
2+ years of hands on Epic Resolute experience (Hospital Billing (HB) and/or Professional Billing (PB)) in at least two of the following areas:
AR follow up and collections
Billing and Claims Edits
Denials management
Payment posting and reconciliation
Revenue Integrity processes
2+ years of experience delivering training in a business operations, corporate, or revenue cycle environment
Understanding of back end revenue cycle operations in acute and/or ambulatory settings, including billing life cycle, claim adjudication, and payer behavior
Experience facilitating training across diverse audiences (vendors, internal staff, leadership, early career learners)
Proficiency with virtual training platforms (WebEx, Teams, Zoom)
Agility in adapting training to adult learning styles
Ability to travel up to 25%25 of the time
Ability to work full time (40 hours/week), Monday - Friday, with flexibility for occasional overtime or weekend needs
Excellent verbal and written skills
Strong interpersonal skills
Possess excellent time management and prioritization skills
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Nice To Haves

Experience developing or updating training content for Epic back end workflows
Experience working directly in AR follow up, denials, billing, or revenue integrity teams
Familiarity with Claim Edit tools, clearinghouse edits, and Epic’s error resolution logic
Experience working with Epic WQs, routing rules, and workflow optimization
Epic Certification or Proficiency in HB or PB Resolute
Experience training on CARC/RARC usage and denial workflow remediation

Responsibilities

Deliver engaging, effective training on Epic back end workflows, including:
Billing/Claim Edit workflows
AR follow up and collections
Denials workflows (CARC/RARC handling)
Workqueue (WQ) management, prioritization, and clean up techniques
Facilitate training in virtual environment
Assess learner competency and provide ongoing coaching and support
Partner with SMEs and operational leaders to maintain training materials and update content when workflows, policies, or system changes occur
Translate complex Epic system functionality into clear, accessible learning content
Support onboarding for new staff and upskill tenured teams as workflows evolve
Collaborate with Quality and Operations teams to identify performance gaps and tailor training solutions

Benefits

In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives.

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