Chick -fil- A Trainer

Retail and Dining Positions•Tampa, FL

About The Position

At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences. all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected. All Paradies Lagardère jobs, including the Crew Trainer, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members at all times. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers. Functions include, but are not limited to the following areas:

Requirements

High School diploma or GED.
Food and Beverage Experience is preferred but not required.
Leadership experience is preferred.
Serv Safe Certification preferred.
TIPS Certification preferred Chick-fil-A Certified.
Have knowledge of Pathway
Must have sufficient self-confidence, poise and interpersonal skills to be able to work effectively as part of a team and to take part in professional discussion
Must be able to sustain performance under conditions of stress – such as tight deadlines and detailed questioning.
Ability to be a team player and quick learner in a dynamic, fast-paced environment with varying levels of guests and team members present.
Strong self-motivation, leadership, and organizational skills.
Positive interpersonal skills.
Ability to work various shifts in a 7/365 team-oriented environment including nights, weekends and holidays.
Excellent customer service skills and an ability to communicate effectively, in English.
Self-starter able to prioritize and handle various tasks simultaneously.
Proficiency required in reading, writing, and mathematics, in English.
Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
Standing for long periods and the ability to work in an environment with varying temperatures.

Responsibilities

Must have a passion for the guest!
Must say “Yes”, “Please”, and “Thank You”!
Must smile often!
Exceed First Class Service standards and behavior with guests, business partners, and peers.
Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes.
Maintain standards for food, beverage, service, and atmosphere while building positive customer relations.
Warmly greets and acknowledges guests upon arrival.
Able to perform the stations to a high standard and know the how’s and why’ each procedure is in place.
Display correct procedure and usage of correct ingredients.
Exhibit efficiency in completing job requirements by working with a sense of urgency and consolidating tasks.
Support programs to enhance restaurant culture, staff morale and training
Train new hires and cross train team members on various SOPs, recipes, positions and brand concept.
Acts with integrity and honesty while promoting the company culture.
Encourage, motivate and coach team members to be experts.
Ensure associates understand the importance maintaining food quality and proper temperatures throughout the day to ensure quality and healthy product is being served.
Ensure the security and safety of guests and team members through pro-actively following proper sanitation and safety procedures
Open-minded to feedback
Perform other duties, as assigned.