Trainer

Early Warning® • Scottsdale, AZ

4d • $64,000 - $80,000 • Hybrid

About The Position

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses. Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment. Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship. Overall Purpose The Trainer serves as a key member of the Human Resource Training team directly supporting key business units. This role is responsible for training new and existing staff on processes, procedures, systems and skills relative to the departments they support. The trainer will develop and deliver effective learning programs that meet business requirements. This position is also responsible for coordinating completion of required courses, onboarding, certification programs and ongoing training needs. Essential Functions Analyzes, designs, develops, and delivers learning solutions that effectively address business needs. Collaborates with the organizations' leadership to identify training needs, provide coaching/ guidance / recommendations and design expertise; develops and facilitates appropriate learning interventions. Identifies training gaps, addresses challenges, and develops creative learning solutions to enhance employee performance and productivity. Conducts training for new and existing employees to ensure compliance and to provide effective tools to trouble shoot, resolve moderately complex problems and provide a positive experience to both internal and external customers. Participates in analyzing and prioritizing elements of a learning initiative or talent solution to ensure meaningful and relevant learner experiences. Works with in-house department SMEs on course content; provides recommendations and learning experience design expertise related to facilitated customized learning programs Reinforces Early Warning’s Core Values in training classes. Partners with training team members to ensure new hire and continuous training is accurate and relevant. Maintains training materials through ongoing analysis of content; ensuring curriculum is updated and deployed via our Learning Management System. Reviews and evaluates learning efficiency, effectiveness, and outcome data/ reports; develops interventions to meet identified organizational learning goals. Creates and manages an engaged classroom environment (live and virtual) to ensure effective learning. Responsible to ensure understanding of department policies and procedures, products, and applicable regulations. Ensures understanding of all systems utilized within the supported organization, either through direct delivery or other acquired modalities. Provides feedback to supervisors on classroom and training performance. Identifies the most appropriate learning modality and manages the design, development, facilitation,and evaluation (including assessment of learning) of courses and programs to ensure alignment with business priorities and achievement of organizational and departmental goals. Supports the company’s commitment to protect the integrity and confidentiality of systems and data. Supports risk mitigation through engagement in quarterly course audits and remediation process; proposes and executes content and instructional design changes through the annual course maintenance design process. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Requirements

• Education and experience typically obtained through completion of a Bachelor’s degree or equivalent work experience in a related field.
• Minimum of 2 years' experience training, developing or leading others
• Ability to communicate with stakeholders to identify training needs, assess learning requirements, and facilitate unique and innovative learning solutions to meet training and business needs
• Proven experience in designing and delivering effective training programs using a variety of methodologies.
• Working knowledge of adult learning theory, including knowledge of adult learning principles and individual learning differences
• Proficiency in identifying training gaps, addressing challenges, and developing creative learning solutions to enhance employee performance and productivity.
• Excellent verbal and written communication skills
• Ability to engage and captivate audiences during training sessions through dynamic presentation skills, including the use of visual aids, storytelling techniques, and interactive activities both in-person and live-on-line.
• Ability to leverage various learning technologies, multi-media, computer bases/ blended learning platforms to enhance the learning experience.
• Ability to utilize a Learning Management System to generate, customize, analyze and report training data.
• Excellent interpersonal skills
• Client focused with an ability to build and sustain relationships, establish trust, and influence others.
• Exceptional customer service focus combined with exemplary follow-through.
• Background and drug screen

Nice To Haves

• Microsoft Office proficiency
• Learning Management Systems experience (Workday Learning)
• Instructional Design or Facilitation certifications
• BS Degree in Education or Training field
• Additional related education and/or experience preferred.

Responsibilities

• Analyzes, designs, develops, and delivers learning solutions that effectively address business needs.
• Collaborates with the organizations' leadership to identify training needs, provide coaching/ guidance / recommendations and design expertise; develops and facilitates appropriate learning interventions.
• Identifies training gaps, addresses challenges, and develops creative learning solutions to enhance employee performance and productivity.
• Conducts training for new and existing employees to ensure compliance and to provide effective tools to trouble shoot, resolve moderately complex problems and provide a positive experience to both internal and external customers.
• Participates in analyzing and prioritizing elements of a learning initiative or talent solution to ensure meaningful and relevant learner experiences.
• Works with in-house department SMEs on course content; provides recommendations and learning experience design expertise related to facilitated customized learning programs
• Reinforces Early Warning’s Core Values in training classes.
• Partners with training team members to ensure new hire and continuous training is accurate and relevant.
• Maintains training materials through ongoing analysis of content; ensuring curriculum is updated and deployed via our Learning Management System.
• Reviews and evaluates learning efficiency, effectiveness, and outcome data/ reports; develops interventions to meet identified organizational learning goals.
• Creates and manages an engaged classroom environment (live and virtual) to ensure effective learning.
• Responsible to ensure understanding of department policies and procedures, products, and applicable regulations.
• Ensures understanding of all systems utilized within the supported organization, either through direct delivery or other acquired modalities.
• Provides feedback to supervisors on classroom and training performance.
• Identifies the most appropriate learning modality and manages the design, development, facilitation,and evaluation (including assessment of learning) of courses and programs to ensure alignment with business priorities and achievement of organizational and departmental goals.
• Supports the company’s commitment to protect the integrity and confidentiality of systems and data.
• Supports risk mitigation through engagement in quarterly course audits and remediation process; proposes and executes content and instructional design changes through the annual course maintenance design process.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees