Trainer

Telemedik

13d•Onsite

About The Position

Join our team as Trainer! The Trainer will be responsible for delivering all necessary training to contact center employees, including new hires, system updates, improvements, and changes to each client’s rules and policies.

Requirements

Bachelor’s degree in Education, HR, Business Administration, Organizational Development, - or related field.
Minimum 3 years of experience in corporate training, learning and development, or related field.
Strong knowledge in designing and delivering training programs in person and/or virtual.
Experience with adult learning principles and instructional design methods.
Strong understanding of training methodologies and e-learning tools (LMS platforms like Cornerstone, Moodle).
Excellent presentation, facilitation, and communication skills.
Ability to analyze training needs and assess skill gaps.
Familiarity with performance improvement and coaching techniques.
Proficiency in Microsoft Office Suite, and experience creating materials in tools like Canva, PowerPoint.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced environment.
Fully Bilingual (English and Spanish)
Excellent communication skills (spoken, written, and reading)

Responsibilities

Review and update training materials across all platforms used, including Moodle, Amazon Q, among others.
Create training agendas for new employee onboarding, cross-training for transferred employees, and retraining sessions.
Coordinate operational training sessions for the contact center.
Facilitate operational training through individual interventions or group sessions for both new and current employees.
Facilitate the transition of employees into their respective roles within the call center, ensuring proper support and guidance throughout the process.
Record training efforts in HR systems (TeleMedik University).
Evaluate employees undergoing onboarding and cross-training processes.
Participate in training sessions provided by clients or contact center leaders.
Serve as a facilitator for employees during certification processes.
Provide coaching, mentoring, or retraining as needed.
Collect information daily from trainers and trainees.
Manage and maintain training rooms, materials, and internal equipment.
Support the administration of the Moodle platform (TeleMedik University).
Complete final evaluations to assess training completion.
Administer and correct knowledge validation tests from TeleMedik University for the contact center.
Support administrative projects led by the People Strategic Services Division.
Other related duties as assign.
Ensure confidentiality and compliance with all state and federal regulations applicable to Health Call Centers; including HIPAA and internal policy for disposing of confidential information material.
Notify any expose of Protected Health Information to the supervisor immediately.
Comply with medullar & functional trainings; and all procedures established by regulatory agencies, contractual requirements, and any applicable certification standards (including but not limited to URAC, among others).