Trainer, Revenue Cycle

US Oncology Network • Richardson, TX

123d • Hybrid

About The Position

The US Oncology Network is looking for a Revenue Cycle Trainer to join our team at Texas Oncology. This remote position will support our Training Department that oversees all Texas Oncology sites/regions with the home base located at 3001 East President George Bush Highway Suite 100 in Richardson, Texas. Typical work week is Monday through Friday, 8:30a - 5:00p. Note from Hiring Manager: Come join our Training Team! We're looking for passionate, motivated professionals who want to make a real impact. As part of our team, you'll enjoy a collaborative and supportive work environment, opportunities for growth, and the chance to contribute to meaningful work for our employees and patients every day. Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Requirements

• High School diploma or equivalent required.
• Four (4) years of work experience in a related field or equivalent combination of education and work experience.
• Excellent interpersonal and presentation skills, both in-person and virtually.
• Advanced skills in Microsoft Office Products (Word, Excel, PowerPoint, and Outlook).
• Experience successfully utilizing technology to deliver or facilitate training in person and in virtual learning environments.
• Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Nice To Haves

• Bachelor's degree in a related field.
• OR Associate's Degree and 2 additional years of related experience.
• OR 8 years of related experience.
• Prior experience or certification in Training, Learning & Development, Adult Learning Theory, Service Design, or Content Management.
• Strong understanding of the roles within the organization, the role demands, and the competencies required to support those roles.
• Knowledge of multiple PMS and EHR platforms.
• Knowledge of medical insurance processes, billing, and collections with CPT, ICD10, and HCPCS coding and medical terminology, as well as an overall understanding of managed care products (HMO, PPO, etc.).

Responsibilities

• Provides direct training and support to employees to help them achieve individual and unit performance standards.
• Facilitates individual, confidential performance coaching as requested by managers as it relates to achieving performance objectives, skill, and knowledge expectations, and developing competencies.
• Assess the impact and effectiveness of training programs through post-training evaluations and feedback from participants and their supervisors.
• Modify programs as needed based on feedback and outcomes to align with organizational needs.
• Prepare instructional materials to support training programs, including course objectives, outlines, background materials, and training aids.
• Develops, designs, and maintains training resources (e.g., job aids, guidebooks, eLearning modules, etc.).
• Facilitates technical and soft skills training to employees at all levels within the organization using a variety of instructional methods including face-to-face facilitation, virtual workshops, asynchronous e-learning, etc.
• Develops, designs, and facilitates implementation training for business systems.
• Consults with management team regarding training needs and performance issues.
• Researches and identifies areas in which training is required and/or beneficial.
• Assists in implementing training plans for individual and team development initiatives.
• Stays updated on industry trends, best practices, and new training methods to continually improve the effectiveness of training programs and provide recommendations for improvement.
• Other duties as requested or assigned.

Benefits

• Medical, Dental, Vision, Life Insurance
• Short-term and Long-term disability coverage
• Generous PTO program
• 401k plan with company match
• Wellness program that rewards practicing a healthy lifestyle
• Tuition Reimbursement
• Employee Assistance program
• Discounts on some favorite retailers

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED