Trainer/ Quality control

Merry Maids of Gladstone, MO•Des Moines, IA

About The Position

Basic Function To train new Team Member Trainees to understand and effectively follow all Merry Maids cleaning techniques and procedures using Merry Maids products and equipment. Primary Responsibilities Arrive at work on time and in full uniform. Show and review each of the training and safety video tape presentations with a Teammate /Trainee. Demonstrate the proper cleaning procedures to each Trainee on-the-job. Make certain all cleaning products and equipment are used properly. Inspect each room after the Trainee has finished cleaning. If cleaning is incorrect, explain the problem and correct the cleaning by having a trainee make the proper corrections. Show the Trainee where and how to refill the cleaning kit at the end of the day. Complete and review an evaluation report at the end of each day with the franchise owner and/or manager. Complete quality checks in homes to ensure customers are happy. Make quality control phone calls to customers at the end of the day. Input all findings of checks and phone calls in excel sheets. Follow up on leads from previous week Complete and review an evaluation report at the end of each day with the franchise owner and/or manager. Secondary Responsibilities If necessary, fill in during Team Mate/Captain absences. Help maintain a clean and fresh appearance of the office. At all times contribute to a positive work climate and to the overall team effort of the company. Shall perform other reasonable, related duties as assigned or requested. Supervision Responsibility Field/Support Personnel Essential Qualifications Speaking and hearing English clearly in person and on the telephone. Reading English on an average adult level. Writing English clearly. Special Requirements Ability to drive personal car to several work site locations throughout the workday. Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions. Ability to lift 20 pounds bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying. Ability to wash all hard surface floors on hands and knees. This position description describes the general nature and level of work performed by those assigned to this position. This is not a comprehensive list of all responsibilities, duties, skills, efforts, and conditions associated with this position. The Company reserves the right to modify this description in the future, with or without notice to the employee. This position description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

Requirements

Speaking and hearing English clearly in person and on the telephone.
Reading English on an average adult level.
Writing English clearly.
Ability to drive personal car to several work site locations throughout the workday.
Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions.
Ability to lift 20 pounds bending, twisting, stooping, kneeling, reaching, pushing, pulling, and carrying.
Ability to wash all hard surface floors on hands and knees.

Responsibilities

Arrive at work on time and in full uniform.
Show and review each of the training and safety video tape presentations with a Teammate /Trainee.
Demonstrate the proper cleaning procedures to each Trainee on-the-job.
Make certain all cleaning products and equipment are used properly.
Inspect each room after the Trainee has finished cleaning. If cleaning is incorrect, explain the problem and correct the cleaning by having a trainee make the proper corrections.
Show the Trainee where and how to refill the cleaning kit at the end of the day.
Complete and review an evaluation report at the end of each day with the franchise owner and/or manager.
Complete quality checks in homes to ensure customers are happy.
Make quality control phone calls to customers at the end of the day.
Input all findings of checks and phone calls in excel sheets.
Follow up on leads from previous week
Complete and review an evaluation report at the end of each day with the franchise owner and/or manager.
If necessary, fill in during Team Mate/Captain absences.
Help maintain a clean and fresh appearance of the office.
At all times contribute to a positive work climate and to the overall team effort of the company.
Shall perform other reasonable, related duties as assigned or requested.