Trainer - Operations

Paylocity • Rochester, NY

79d • $48,400 - $63,984 • Hybrid

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. The role is responsible for providing training to general audiences at Paylocity, including but not limited to: CCCs, Inside Sales, ICs, AMs, and/or Clients.

Requirements

• 3+ years of training experience required.
• Knowledge of/experience in applying learning theories and principles, including adult learning theory.
• Strong interpersonal skills to communicate effectively to a multitude of personalities.
• Ability to plan, lead, organize and manage multiple projects.
• Professional written and verbal communication skills.
• Attention to detail, analytical and critical thinking skills.
• Experience with blended (ILT/VILT) learning approach preferred.
• Proficiency with Microsoft Outlook and Office Suite - Word, PowerPoint, Excel.
• Prior customer service experience, sales experience preferred.
• Prior payroll experience preferred.
• Team lead experience preferred.
• Bachelor's degree or equivalent experience required.

Nice To Haves

• Experience with blended (ILT/VILT) learning approach preferred.
• Prior customer service experience, sales experience preferred.
• Prior payroll experience preferred.
• Team lead experience preferred.

Responsibilities

• Deliver advanced training through in person, virtual, and blended training to meet the various needs of the Inside Sales, Client Training or Implementation teams.
• Mentor and coach learners/employees through shadow sessions and 1:1 training.
• Identify training gaps and create a needs analysis with all stakeholders to ensure training needs are met.
• Maintain proficient understanding of adult learning theory and various learning styles.
• Adapt various facilitation styles to accommodate classroom, virtual, group, and 1:1 environments.
• Manage the structure and organization of training material in various knowledge management systems.
• Act as a peer-mentor to new team members.
• Serve as a Brand Ambassador for Paylocity's culture and values.
• Proactively identify required curriculum enhancements and changes to meet the evolving needs of the department.
• Collect and analyze feedback from cross-functional leadership and subject matter experts.
• Conduct needs analysis and develop training material to be utilized at the team level.
• Evaluate internal audiences and communicate their progress to the respective managers.
• Collect and share feedback from trainees for the purposes of self-development and program enhancements.
• Participate in cross-departmental training initiatives.
• Collaborate with cross-functional teams to perform training needs analysis and create curriculum enhancements.
• Leverage non-training time to determine future training needs and enhancements.
• Manage all aspects of classroom preparation, including creating/distributing agendas, learning materials, scheduling invitations, managing rosters, scorecards and other requirements as needed.

Benefits

• Medical, dental, vision, life, disability insurance.
• 401(k) match.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees