Trainer - Member Experience - PS MIA

Extime PS LLC • FL

121d • $68,000 - $72,000

About The Position

The Airport Development and Training department is based out of PS Corporate Headquarters in Los Angeles, California. PS Trainers can be based at PS HQ or at any PS location. This opportunity is based in MIA. This dynamic role supports the Head of Member Experience in new hire training, assisting new associates with their integration into the company, department, and their roles. The post-holder is also responsible for job certification and remediation for experienced associates using training programs, best practices, and job aids developed and approved by PS Headquarters. This role requires strong attention to detail, adept leadership skills, and excellent written and verbal communication. Based primarily on site at MIA but required to work at all PS locations, with significant travel at times (up to 50%). The successful candidate will work in the MIA operation when there are no training needs with oversight from the local leadership team. When involved in training program development and delivery, this will be under the direction of the Head of Member Experience.

Requirements

• Pass a pre-employment drug screening + background check.
• Must meet all requirements at all PS locations to obtain airport IDs and required icons; Driver, Escort, CBP etc.
• In-depth knowledge of PS and airlines’ operations.
• Experience in a leadership or training role is preferred.
• Previous luxury hospitality or VIP airport experience is a plus.
• Proficient in oral and written communications at all levels.
• Strong planning & organization skills.
• Must have excellent people skills.
• Must have excellent customer service skills.
• IT capabilities; MS Office.
• Maintain a flexible schedule to accommodate training needs and schedules.
• Must be able to travel up to 50% to various PS locations.
• Training Demonstration during interview: Candidate must provide a 10-minute training/instruction on a topic of their choice during the in-person interview.

Responsibilities

• Delivers training for Associates at all PS locations, according to their department, operational needs, individual skillset, and availability, with a primary focus on Member Associates.
• Helps drive company values and philosophy and ensures all training and development activities are strategically linked to PS core mission and values.
• Promotes PS training culture and commitment to safety and compliance with all Airport Safety Regulations, FAA, and airline policies.
• Manage expectations of new hires, providing a seamless integration into the company.
• Identifies Associates strengths and learning challenges, adjusting training and instruction to accommodate different learning and performance needs.
• Provides real-time feedback, providing corrective instruction in a thoughtful and constructive manner.
• Documents & evaluates trainees’ performance.
• Provides recurrent training and job certifications as determined by department needs.
• Provides remedial training to address gaps in learning and substandard work performance.
• Helps create content to populate and maintain the Learning Management System (LMS).
• Assists with Orientation and Foundational Training for all departments.

Benefits

• Employee benefits include medical, dental, vision, life insurance, long-term and short-term disability.
• 401K retirement plan with company matching.
• Health and Dependent care FSA and HSA with company matching.
• Merit-based raises and bonuses if applicable.
• Unlimited PTO.
• Monthly Health & Wellness and phone reimbursement.
• Paid training.
• A great career path with promotion opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees