Trainer, Market Growth & Retention (Hybrid in New York)

Molina Healthcare•City of Rochester, NY

5d•Hybrid

About The Position

Analyzes and determines training needs for the New York Sales and Retention teams based on NYSOH contractual requirements. Develops, administers, and implements all training programs in accordance with the Business’ and NYSOH’s initiatives and strategies. Conducts specific courses designed for training the New York Sales and Retention teams. Operates independently to effectively design, lead and manage classes, adapting to changing priorities and operating environments as needed.

Requirements

At least 2 years hands on training experience to include the design, implementation, and facilitation of training programs
Working knowledge of the NYSOH contractual requirements related to Sales and Retention
Working knowledge of government-funded programs in New York

Nice To Haves

Prior experience in a Sales or Retention role
Certified Application Counselor (CAC) Certification

Responsibilities

Consults with health plan leadership in assessing and meeting specific training needs in compliance with NYSOH requirements.
Develops/Conducts training including both group facilitation as well as individual coaching to mitigate skill gaps.
Develops materials to be placed in the Learning Lab for web-based training
Conducts needs analyses for beginning to intermediate complexity training projects.
Evaluates data and organizational needs to identify learning and development issues.
Works with the department management to design and implement improvements.
Designs curriculum for beginning to intermediate complexity.
Consults with business partners to improve learning outcomes.
Serves as a department-wide subject matter expert on the content areas in which they specialize.
Creates, maintains, and manages small to medium training project plans.
Designs and maintains course curriculum and skill checks, including case studies and practical exercises to enhance coursework
Develop content specific to both NYSOH contractual requirements along with general requirements of the role, including networking and negotiation skills along with public speaking and presentation skills
Conducts both new hire and refresher courses on individual products such as Medicaid/HARP, CHP, Essential Plan, and Medicaid Managed Care.
Attend monthly meetings with the NYSOH to maintain knowledge of the state contract and remain current on changes that are implemented. Communicates program changes to employees.
Provide training on systems such as Salesforce, Genesys, etc.
Manages the learning environment for classroom setup, systems setup, course materials, media, and on-line learning. Works directly with employes in the field when needed.
Crossed trained and can deliver training for multiple lines of business.
Tracks state compliance requirements and report annually regarding employee completion; builds annual Assistor Recertification webinars based on information from NYSOH.
Notifies, tracks, compiles results, and sends a report to Legal and Compliance to submit to the state.