Trainer, IV Infusion Sales

Res-Care, Inc. • Louisville, KY

60d • Remote

About The Position

The Trainer for IV Infusion Sales drives sales excellence by developing, coordinating, and delivering operational and clinical onboarding and ongoing training programs for sales employees within the infusion pharmacy business. This role ensures that all sales team members-Inside Sales, Access, and Field Sales-are equipped with the knowledge, processes, and tools needed to effectively communicate Amerita's value, navigate referral workflows, and operate within our systems and compliance frameworks.

By partnering closely with Sales Leadership, Operations, Clinical, Marketing, Revenue Cycle, Intake, and Corporate Compliance, the Sales Trainer ensures consistent process execution across the sales organization and supports the optimization of provider experience, referral conversion, and market growth.

The goal of this role is to enhance seller readiness, accelerate ramp-up time, and reinforce best-practice execution aligned with Amerita's sales model and patient-focused mission.

The ideal candidate will bring a strong background in training and enablement, with at least three years of experience in a formal learning or enablement role. They will also have one to three years of direct experience in infusion pharmacy, specialty pharmacy, home health, or related healthcare services, ensuring a deep understanding of the industry and its unique needs. Candidates with five or more years of training or sales enablement experience specifically within healthcare or specialty pharmacy will be especially well-suited for this role, as such expertise is highly preferred.

This is a remote opportunity. Applicants can reside anywhere within the Continental USA.

Requirements

• Bachelor's degree in Business, Healthcare, Learning & Development, or related field (or equivalent experience)
• 3+ years training experience in a formal learning or enablement role
• 1-3 years' experience in infusion pharmacy, specialty pharmacy, home health, or related healthcare services
• Experience delivering both virtual and in-person training programs
• Strong understanding of infusion or specialty pharmacy services, referral workflows, and healthcare reimbursement
• Proven ability to build and deliver training programs for adult learners
• Excellent presentation, facilitation, and communication skills
• Proficiency in CRM systems and Microsoft Office suite; LMS experience preferred
• Ability to analyze performance data and create targeted improvement plans
• Organized, resourceful, and responsive to operational and team needs
• Percentage of Travel: 25-75%
• To perform this role will require frequently sitting, standing, walking, and typing on a keyboard with fingers, and occasionally climbing (stairs/ladders). The physical requirements will be the ability to push/pull and lift/carry 21-30 lbs

Nice To Haves

• 5+ years experience training or sales enablement in healthcare or specialty pharmacy preferred
• Certification through the Association for Talent and Development (ATD) preferred or Certified Professional in Training Management (CPTM) designation, preferred.

Responsibilities

• Delivers training programs focused on sales processes, infusion workflows, CRM/system use, and referral operations
• Creates and manage structured onboarding plans for new sales employees
• Conducts ongoing training to reinforce best practices in provider engagement and referral handling
• Delivers live, virtual, and recorded training to Inside Sales, Access, and Field Sales teams
• Develops training materials, including: Playbooks & job aids Instructional videos Lesson plans, instructor guides, and e-learning content Skills assessments and knowledge checks
• Builds interactive learning experiences to support adult learning principles
• Trains sales team on infusion pharmacy operational workflows, including intake, clinical coordination, and revenue cycle steps
• Ensures consistent understanding of system workflows, documentation, and referral submission processes
• Partners with Intake, Ops, RCM, and Clinical teams to maintain accurate and updated operational training content
• Tracks learning progress, completion, and competency across sales roles
• Evaluates training effectiveness through data and performance indicators
• Identifies training needs and skill gaps; adjust curriculum accordingly
• Accelerates new hire ramp time and improve sales productivity metrics
• Works closely with Sales Leadership, Operations, Clinical, Compliance, Marketing, and Revenue Cycle teams on training initiatives
• Supports alignment between sales processes and operational execution
• Serves as a subject-matter expert for infusion pharmacy services and sales processes
• Ensures training content meets regulatory, accreditation, and HIPAA requirements
• Promotes compliance in all sales practices related to patient information and provider interactions
• Maintains documentation aligned to corporate standards
• Monitors and incorporate internal feedback and industry best practices into training programs
• Evaluates emerging tools and methods to enhance learning delivery
• Supports special projects and initiatives related to sales enablement and performance improvement

Benefits

• Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
• Supplemental Coverage - Accident, Critical Illness and Hospital Indemnity Insurance
• 401(k) Retirement Plan with Employer Match
• Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
• Employee Discounts
• Tuition Reimbursement
• Paid Time Off & Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Nursing and Residential Care Facilities
• Number of Employees: 5,001-10,000 employees