Trainer II
About The Position
As a Trainer II , you will lead training sessions for new call center employees, focusing on mid- to high-complexity products, client tools, and operational processes. You will guide groups of 30 to 35 new hires through a structured training program lasting up to three weeks, with the goal of ensuring they meet performance and attendance metrics required to graduate from training What You Get: Full-time employment at $23.00/hour which may be below your state's minimum wage. Please take this into consideration when applying Monday–Friday schedule (7:00 AM–4:00 PM or 9:00 AM–6:00 PM based on business needs) Open availability required between 8:00 AM–8:00 PM Weekends off Career growth opportunities Full benefits package
Requirements
- Must be 18 years of age or older
- Internal candidates must have at least 6 months in their current role
- Must successfully pass a background check, credit check, and fingerprinting
Nice To Haves
- Minimum 1 year of experience as a Trainer or Classroom Instructor
- Associate degree or equivalent combination of education, training, or experience (bachelor’s degree preferred)
Responsibilities
- Lead Training Sessions: Facilitate classroom training for groups of 30–35 new hires.
- Track Performance & Attendance: Monitor trainee progress to ensure they meet required metrics.
- Provide Coaching & Feedback: Deliver ongoing coaching to support trainee success.
- Support Nesting: Assist new hires during their transition into live operations.
- Create Reports: Use Excel to track and report on performance and attendance.
- Handle Terminations: Support the termination process for trainees not meeting expectations after coaching.
- Prepare, coordinate, and lead training sessions.
- Manage learners and guide policy and procedural application.
- Participate in train-the-trainer sessions.
- Contribute to the development of training materials, including computer-based training scripts.
- Collect and compile data for reporting purposes.
- Apply participant feedback for continuous improvement.
- Support operations as needed, including floor support, call handling, and escalations.
Benefits
- health insurance coverage
- voluntary dental and vision programs
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off (PTO) or vacation and/or sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
