Trainer II

Conduent • San Antonio, TX

21d • $20 - $20 • Onsite

About The Position

As a Trainer II , you will lead training sessions for new call center employees, focusing on mid- to high-complexity products, client tools, and operational processes. You will guide groups of 30 to 35 new hires through a structured training program lasting up to three weeks, with the goal of ensuring they meet performance and attendance metrics required to graduate from training

Requirements

• Must be 18 years of age or older
• Internal candidates must have at least 6 months in their current role
• Must successfully pass a background check, credit check, and fingerprinting

Nice To Haves

• Minimum 1 year of experience as a Trainer or Classroom Instructor
• Associate degree or equivalent combination of education, training, or experience (bachelor’s degree preferred)

Responsibilities

• Lead Training Sessions: Facilitate classroom training for groups of 30–35 new hires.
• Track Performance & Attendance: Monitor trainee progress to ensure they meet required metrics.
• Provide Coaching & Feedback: Deliver ongoing coaching to support trainee success.
• Support Nesting: Assist new hires during their transition into live operations.
• Create Reports: Use Excel to track and report on performance and attendance.
• Handle Terminations: Support the termination process for trainees not meeting expectations after coaching.
• Prepare, coordinate, and lead training sessions.
• Manage learners and guide policy and procedural application.
• Participate in train-the-trainer sessions.
• Contribute to the development of training materials, including computer-based training scripts.
• Collect and compile data for reporting purposes.
• Apply participant feedback for continuous improvement.
• Support operations as needed, including floor support, call handling, and escalations.

Benefits

• Full-time employment at $20.00/hour which may be below your state's minimum wage.
• Monday–Friday schedule (7:00 AM–4:00 PM or 9:00 AM–6:00 PM based on business needs)
• Open availability required between 8:00 AM–8:00 PM
• Weekends off
• Career growth opportunities
• Full benefits package
• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees