TRAINER - FRONT DESK AGENT

Seminole Gaming•Tampa, FL

21h•Onsite

About The Position

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore. Our Commitment to Service: We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment. Appearance: How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments. JOB DESCRIPTION This position is responsible for performing training-related functions for their position & department, as well as standard Front Desk Agent duties.

Requirements

High school diploma or general education degree (GED) is required
Minimal 1 year hotel experience at 4-diamond property
Must possess a high degree of interpersonal and customer relations skills necessary to ensure total guest satisfaction
Must have exceptional phone etiquette
Must be able to work standing for long periods of time
Must be technologically savvy and be able to operate and enter information into a computer
Must possess basic math skills necessary to accurately calculate and process guest payments
Must be able to follow procedures in standard situations in which specific steps are involved
Able to exercise judgment on an independent basis
Be articulate and possess a professional appearance and demeanor

Responsibilities

Performing training-related functions, which can include new hire/transfer department orientation, position training and any additional training, as needed
Provide training focused on Forbes standards of service
Registers arriving guests by completing appropriate paperwork and obtaining proper payment information
Settles account balances of departing guests by accepting payment and handling cash drawer
Investigates and resolves general billing discrepancies
Ability to problem solve with little assistance on guest issues
Work with other departments to make guest experience unique to the individual
Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits
Responds to guest inquiries concerning entertainment or attractions and provides guests with general information to ensure a pleasant stay in the hotel
Promotes positive public/employee relations at all times
Anticipates guests’ needs and responds to requests and concerns to ensure guest satisfaction
Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed
Other duties as assigned