Trainer - FACTS - NBS

Nelnet • Chicago, IL

288d • $48,000 - $50,000 • Hybrid

About The Position

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The FACTS Trainer plays a vital role in developing and delivering high-quality training programs that enhance the skills and knowledge of our associates. Their primary focus is to create an engaging learning environment that fosters professional growth and ensures staff are well-equipped to meet the demands of their roles. This role involves designing, developing, and maintaining curricula for current and future products and platforms. The trainer demonstrates expertise across all stages of the training process, from needs assessment and content creation to delivery and evaluation.

Requirements

• Bachelor's Degree or combination of Associate's Degree plus relevant experience preferred.
• Minimum 2 years of related experience (training or other professional teaching experience, strongly preferred).
• Instructional design experience preferred.
• Prior experience in documentation and curriculum development preferred.

Nice To Haves

• Demonstrated professionalism, respect, cooperation, and initiative providing credibility and enhancing Training's reputation.
• Excellent oral, written and presentation skills.
• Knowledge of instructional design theory and learning principles.
• Familiarity with traditional and modern training methods, tools and techniques.
• Robust time and project management skills to effectively prioritize tasks and meet deadlines while managing multiple training initiatives.
• Confidential and accountable, with strong ethics and integrity.
• Solid sense of self-motivation, taking the initiative, remaining punctual, and working independently to meet goals and drive results.
• Ability to create positive learning experiences for new and existing associates.
• Ability to foster an environment of psychological safety by encouraging open communication, supporting diverse perspectives, and ensuring team members feel comfortable sharing ideas.
• Strong critical thinking skills, with the ability to analyze complex situations, identify key issues, and develop effective solutions.
• Proficient in a variety of essential software tools, including MS Office, database software, Learning Management Systems (LMS), and more.

Responsibilities

• Design and develop comprehensive training programs tailored to specific organizational needs.
• Collaborate with Operations stakeholders to identify training needs and create targeted solutions.
• Create training resources utilizing various methods (e.g., instructor-led training, skills mastery, etc).
• Evaluate and assess the effectiveness of training programs and make necessary adjustments.
• Enhance associate learning and retention to improve job skills.
• Maintain accurate records of training attendance, progress, and outcomes.
• Work collaboratively with multiple departments to create and publish internal and external training resources.
• Provide individual one-on-one training to enhance product knowledge and/or soft skills.
• Measure effectiveness by designing and applying assessment metrics to analyze and report training outcomes.
• Become well-versed in multiple FACTS Products to provide cross-training and stay current with best practices.
• Collaborate with other internal training staff to offer assistance, share knowledge, and create and maintain training references.
• Stay updated with emerging training styles and communication channels, integrating innovative methodologies and media (i.e., latest trends, instructional design, e-learning and simulations) to enhance learning experiences and outcomes.
• Establish training expectations and manage any challenges that arise during sessions, engaging leadership as needed.
• Manage and plan logistics for training locations, training helpers, equipment, etc.
• Collaborate with the Product Team on issue resolution and learning new products, and compliance standards.

Benefits

• Medical, dental, vision, HSA and FSA
• Generous earned time off
• 401K/student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree