Trainer (Esthetician) and Front of House - SAKS
About The Position
This role is crucial for supporting both Front of House operations and Trainers, providing necessary coverage during PTO, call-outs, and lunch breaks. As a Trainer, the individual will be responsible for delivering exceptional facial workouts, ensuring outstanding customer experience, driving sales, and fostering client retention. In the Studio Host (Front of House) capacity, the role involves being the primary point of contact for clients, managing bookings, delivering a 5-star service, and maximizing sales opportunities through rebookings and retail. The position is primarily based at one studio but requires flexibility to provide support across all New York locations, including NoHo, Upper East Side, Saks, and Nordstrom.
Requirements
- Must be eligible to work in the US and hold a valid New York Esthetician License
- Flexible to work consistent weekly shifts, including evenings, rotating holidays, and a minimum of four weekend shifts per month
- Ability to deliver all menu services after successful completion of FACEGYM bootcamp training
- Able to stand for extended periods (minimum 3 hours) while delivering consecutive workouts, maintaining safe body mechanics
- Reliable, punctual, flexible, and committed to delivering excellence
- Willing to support across all locations as needed
Responsibilities
- Deliver an exceptional client experience at every touchpoint, driving retention and retail performance
- Promote and sell FACEGYM workouts and homecare products with confidence and strong product knowledge
- Manage bookings and client enquiries, clearly communicating contraindications
- Ensure smooth daily studio operations, including professional enforcement of policies
- Handle customer complaints with confidence, both in person and over the phone
- Maintain cleanliness and organisation of front-of-house areas in line with Health & Safety standards
- Confidently use booking and POS systems, including Zenoti
- Communicate effectively with the team and support across locations when required
- Uphold a professional image and consistently represent the FACEGYM brand
- Deliver high-quality, results-driven FACEGYM workouts tailored to each client
- Maintain expert knowledge of treatments, products, and tools
- Achieve individual sales targets and complete all required reporting accurately
- Follow all hygiene, grooming, and uniform standards
- Ensure treatment areas are clean, stocked, and compliant with Health & Safety guidelines
- Adhere to strict sanitisation practices and proper care of tools and equipment
Benefits
- Generous retail commission structure
- Paid time off (for both full-time and part-time employees)
- Medical, dental, and vision coverage
- 401(k) plan and life insurance
- Paid training and ongoing development
- Clear career progression within a fast-growing global brand
- Exclusive discounts on FACEGYM treatments and products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
