Trainer Auditor
Silver Airways, LLC
5h
About The Position
Detail-oriented Part-Time Trainer, Auditor, and Backup Customer Service Agent (CSA) to support our ground operations. This multi-functional role is responsible for training frontline staff, auditing operational and regulatory compliance, and providing operational coverage as a Customer Service Agent when needed. This position is critical to maintaining high standards of safety, compliance, and customer service and is ideal for an experienced airline or airport operations professional.
Requirements
- Previous airline or airport operations experience
- Strong communication and organizational skills
- Ability to work independently and professionally
- Comfortable enforcing standards and procedures
- Proficient with computer systems and office software
- Ability to stand and walk for extended periods
- Ability to lift up to 50 lbs (if required)
- Ability to work in an airport environment
Nice To Haves
- Training or auditing experience preferred
Responsibilities
- Conduct initial, recurrent, and remedial training for: Customer Service Agents Ramp Agents
- Train employees on customer service standards, safety and security procedures, TSA, FAA, and company policies, and operational procedures. Train Ramp agents on standards, safe practices as required by Seaborne manuals.
- Maintain accurate training records and documentation
- Assist management in developing, updating, and standardizing training materials, manuals, and procedures
- Evaluate employee performance during training and recommend additional training as needed
- Conduct scheduled and unscheduled operational audits
- Identify gaps, risks, and non-compliance issues and document findings
- Report audit findings to the Executive Director, Ground Operations and Director of Safety
- Track and follow up on corrective actions
- Assist during FAA, TSA, or internal regulatory inspections
- Perform random drug collection as requested by Manager of Safety/HR
- Provide operational coverage during staffing shortages, sick calls, vacations, and peak periods
- Perform all CSA duties including ticketing, check-in, boarding, and customer assistance
- Support irregular operations such as delays and cancellations
- Maintain high customer service standards and professionalism
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
